Data usage

[JKR1]

On Jan 7 I transferred from an iPhone 13 to iPhone 16; I used iClound to transfer content. My account with Public Mobile is for 50GB per month. On Jan 10 i received a text saying My account says I've used up all 50GB of data but when I view my usage, the highest amount used in my last billing period was 438mg. My new billing period started on Jan 14; why hasn't my data been restored as I'm now in a new billing period?

[MnMs]

How do we get this fixed mid-cycle? I'm in a similar situation - data not working, notified in at 20gb of 20gb, Public's Site says so,  but going back a full 30 days (I'm only 17 days into this month)  I've used about 55-60% of my data (again according to Public's site records)

[NorthernLights · Accepted solution]

Thank you. I was getting nervous!

[computergeek541]

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@NorthernLights wrote:

Anyone else hear that phone calls on public mobile isn’t going over cell towers but uses data?  That will put a dent in your data useage!

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I wouldn't listen to any source that states such untrue nonsense.

[NorthernLights]

Anyone else hear that phone calls on public mobile isn’t going over cell towers but uses data?  That will put a dent in your data useage!

[umnikke8]

There has been false notifications sent on renewal date in the past several months, but that seems different to this. Could be false reporting in the overall usage, that can happen in the interface as well. Since you started a new billing period everything should be good again.

[hTideGnow]

hi @JKR1 

you used mobile data to transfer data to iCloud when you were migrating your phone? that's a log of data wasted

if your account was renewed on the 14th, then you should got the new data already.  If you don't see them on My Account, it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if still not showing new data after renewal, ask PM support agent to help, submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage