Payment increases

[Chachaba]

Hi

I just reviewed my payment, and found out that I have been charged $5. The message shows : 3G usage price increase is $5/mo.

I would like to understand why there is an additional $5 charge on my bill and whether this fee can be waived.

[Sansan]

https://www.publicmobile.ca/en/bc/get-help/articles/volte

You should've received an sms from Public Mobile around the end of April advising of this new fee.

The phone you have is no longer compatible with Public Mobile for making phone calls so they will charge you the additional $5 each renewal until you get a compatible phone. Once the shutdown happens in March 2027 , if you still have the same phone, you will no longer be able to make and receive phone calls.

[umnikke8]

Most people got notification of this a month ago, but if you missed it, here is some info, you need a phone that supports VoLTE with Public.

https://www.publicmobile.ca/en/get-help/articles/volte 

https://productioncommunity.publicmobile.ca/t5/Get-Support/3g-charge-of-5-dollars/m-p/1440107 

[Chachaba]

Hi 

I would like to understand why there is an additional $5 charge on my bill and whether this fee can be waived.

thank you.