Community

0_o · yesterday

Hi everyone,

I’m hoping someone here can help or escalate. My SIM is currently locked due to an unknown SIM PIN, and my service has been limited to emergency calls only since Wednesday evening.

I’ve been trying to complete the required ID verification through support, but I keep running into issues where the process either fails, times out, or asks for additional verification methods and then restarts. Because of this, I haven’t been able to complete verification and receive either a PUK or a SIM PIN reset.

I understand verification is necessary, but I seem to be stuck in a loop and don’t know how to move forward, especially while I have no active service.

If anyone has experienced this or knows how to get a moderator to step in and manually verify or escalate, I’d really appreciate the guidance. I’m just trying to restore service as quickly as possible.

Thank you to anyone that can help.

0_o · yesterday

I heard back from someone right at the cut off of 10pm (idk where I got 8pm) and had my service restored! 🤩🙂‍↔️😌

You both were helpful but I will give the solution to hairbag since they were first.🤷‍♀️

Thank you both again. Hopefully I won’t be needing to contact customer service any time soon.

🕊️✨✌️

0_o · yesterday

Thank you too! The information is helpful. I’ve already sent a message from a previous link and waiting to hear back. I hope to hear something before 10pm. That’s good news actually because I thought I read it was 8pm, and the agent I was communicating with the other day stopped responding at 7:55pm, and no communication from PM (Public Mobile) at all until the next morning after I was at work.

Hopefully they can help me complete verification and provide the PUK or reset the SIM PIN so I can restore service.