Order SIM but Process Only Charged Me

[KleeRob]

I ordered a physical SIM card but after I made the payment it said there was a problem with processing. It charged me for the SIM card but it wasn't sent to me. What do I do? I seem to be sent in circles with the chat box and it keeps giving me an error when I want to send a private message to Public Mobile.

[BKNS27]

@KleeRob 

Did you type in “Submit a Ticket” then Contact on Chatbot?

[CharlieWhisky]

You can send a private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_agent will reply to your Community inbox within 2 to 4 hours.

You can check your inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage