Order SIM but Process Only Charged Me

[KleeRob]

I ordered a physical SIM card but after I made the payment it said there was a problem with processing. It charged me for the SIM card but it wasn't sent to me. What do I do? I seem to be sent in circles with the chat box and it keeps giving me an error when I want to send a private message to Public Mobile.

[SamSong2345]

Did you receive the SIM card?  I too placed an order in the app, payment was successful but order not processed.  Support agent said they don’t have access to online orders, when the message clearly states to contact support. 

 

[BKNS27]

@KleeRob 

Did you type in “Submit a Ticket” then Contact on Chatbot?

[CharlieWhisky]

You can send a private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_agent will reply to your Community inbox within 2 to 4 hours.

You can check your inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage