Services on hold for non payment even though i am on auto pay.

[Teacup727]

I received this message this morning

"Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number Pay Now and Resume Services."

I just looked at my previous payments which were every 3 months as I am on a 90 day plan and on auto pay.  December 27, 2024, March 27, 2025, June 25, 2025 then suddenly I got charged August 24 and now again they want me to pay Oct 7th (as per above message).  Does anyone know what's happening?   I have not changed my plan at all, been on the same one for years! 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Teacup727]

I did thank-you, I believe they are working on it as we speak 🙂  

[hTideGnow]

hi @Teacup727 

did you check the Community inbox? Was CSA_Pm able to help?

[Teacup727]

Thank-you so much!  Appreciated! 

[Teacup727]

No, it is not due today, and i have been cut off of services 😞 

[CSA_PM]

Hi @ Teacup727 

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Teacup727 

the August payment was odd

can you post the screenshot on Payment history page since Jun for us to understand what happened?

[softech]

@Teacup727 

there could be some issue with the system for some customers.

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1]

@Teacup727 

is your regular plan renewal scheduled for today ? If so, just ignore that message as long as talk/text/data are working as expected.