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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cant text

My wifes login just says forbidden a1 and she cannot make texts, it just endlessly says verifying in the send and receive settings, its also been over 24 hours now. She can make calls and use her data though.

New subscriber

I am considering switching from virgin. I would like to know the following:Is the service comparable to virgin?Can I cancel service anytime without being charged?I was looking at to 20 GB plan for 29 a month. It says if I subscribe for 90 days I can ...

Early subscription change

I just paid for my 90 day subscription but I want to change to a 30 day. If I switch now, is my leftover prepaid money credited to my account, or do I simply lose it?

How to lock SIM card

Resolved! Keeping the same number

is there going to be a probleme to change a phone number from Virgin to you guys?and if there's any probleme for some reason can i cancel the subscription here because i really want to keep my number.Thanks for your help!

Send verification code to email address

How can I get verification code to be sent to an email address instead of the phone #.

A mess lol. Immeditate plan change lost data for old rewards and no credits haha

Did an immediate plan change yesterday to try and get one more old reward credits out of PM. Today no credits and the data they gave for their switch from old rewards to points is gone to lol.Already ported out 4 of my 7 lines with PM. I think this l...

eSIM didn’t activate.

@CS_Agent I got a message that my eSIM didn’t activate and my number didn’t port. How did I resolve this? Can login to the app. Just kicks me out. No QR code the scan to try adding the sim

Resolved! When am I supposed to get referral points?

I referred a friend to PM on April 11 (almost 3 weeks ago). On the same day, I got a text saying I “added to my refer a friend points.” However, I don’t see the points in my rewards dashboard and my referral page appears empty. When should I expect t...

Artfone 4G Volte Unlocked Cell work with Public Mobile Network

I'm looking for the easiest phone for my 89 yr old father, who is not Tech savvy. I saw this phone on Amazon with large buttons & loud volume. I was wondering if it would work with the Public Mobile Network. I'm already a customer and I could get him...

Change credit card

Your system will not allow me to change my credit info . so that I can make my payment to resume my phone service

Resolved! Is the data in the $50 per month subscription unlimited?

Hi,I did not see the "unlimited data at reduced speed" description in the box of the $50 per month/ 100 GB data subscription. Could you please tell me whether the data is unlimited, but at the reduced speed when the data usage exceeds 100 GB?Any help...

I just ported my PM number to another provider -- so nothing more to say.

Post moved as OP blanked the post

Resolved! US Plan NYC

My kid is traveling to NYC this weekend and want to get them the Unlimited U.S. Talk and Text Bundle add-on, but am reading about a ton of issues with not being able to call or text. Not travelling with them and thefore will be unable to troublesho...

Trying to view sms history from 30 days ago but only allowing this current cycle

I need to view my usage history from further back, but the 'view usage' page is only letting me go back 10 days despite saying it can provide 90 days history.

Can I get a refund please, number transfer didn't work, I haven't been able to use your service

Resolved! Number Transfer Issue

Hi, I signed up yesterday and ported my old number. The setup app said everything went well and switched my eSim automatically. I am not able to sent or receive texts, and as a result, can't even log into my real account here. Does anyone know the se...

Can't log in

I have 4 accounts in my name. Myself and 3 children. Needed to update credit card. 3 went ok, can't log into one. Tried the app. Tried other devices. Tried changing password. Keeps asking to enter new password then locks we out. This is going on for...

Loyalty bonus 30gb

How do I use subject instead of my 2g one time data bonus?Thanks

Samsung s20+ 5g SM-G986W has no 5g access?

I tried accessing the list of compatible phones but the webpage leads to an error message. My phone only gets the LTE+ symbol. I am in a 5g covered zone. What gives? Is that feature blocked? That would be crazy considering my phone is also eSim capab...

app

transfer number unsuccessful

can anybody help. Ive waited 5 hrs already to port my number from rogers over and nothing still.

Resolved! Rewards points now 0 in all 4 of my accounts

My entire family has been on PM for quite some time. I think one of my accounts was perhaps on the old bonus system.However, I am quite sure that we should have some points, yet all 4 accounts show 0 points available. What gives?I do recall redeemi...

Won't connect to data or wifi

Phone won't connect to WiFi or Data only on my s100 phone but everythibg works on my old phone

Plan change before May 1st.

Just wondering if I change my plan before May 1st would I still receive my legacy bonuses?? ( 7.00)My current plan renews may7th and I guess when it renews at that date it will be on the point system.The plan I"m intersted in is the 29.00 for 20gigs...

Urgently need help with account recovery! Need to file my tax return today!

Hello, dear customer service!I put my account on hold & when i'm trying to sign in - it offers activation & in the end of the process, when i enter my phone number - it says "Invalid Phone Number".What to do in such situation?Please help asap.

Number won’t confirm on iPhone

New subscriber here, transferred number from Rogers, but not getting all texts. iPhone 14 can’t verify my number for iMessage or FaceTime.

Need help to lock SIM CARD

Can get help to lock SIM CARD.

Resolved! Changing Subscription, Change Now VS Change on Renewal Date

My current 4G plan renews 18 days from now. If I upgrade my subscription using the "Change Now" option, do I get a partial refund or credit for the unused portion of my current plan?

resend transfer request

HelloI am trying to setup my Public mobile sim and port my number from Bell.I received the message from Bell asking for authorization. By the time I replied the request had timed out and it was cancelled by Public Mobile.Could you please resend the t...

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