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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account

I cannot make payment. I do not know 4digit pass code ( for *611) just general password and nickname. I don’t think I ever set up. I thought i had automatic payments monthly on a visa debit card and has been working till know. Will not let me proc...

Pay account

Hello Public Mobile,I want to pay my cellphone account but I have misplaced my phone so I can't get the 6 digit code. Can you please help me?My cellphone number is:###-###-#### Thanks! Alison

New subscriber and not yet ported in my phone number

Hello, I subscribed yesterday to public mobile and requested to use my current phone number, and it was supposed to take up to 5 hours until it’s ported in, but until now it is still connected with the old service provider.Could you please check and ...

WhatsApp hacked

What should I have to do now my WhatsApp is hecked and I want retrieve it need help

pay with debit card

Can I setup an autopay with Bank debit card?

Payment

My card was lost so ordered another one but my pre payment was denied. What do I do to give Public Mobile my new card number?

Voicemail arriving hours (like 6 hours +) after call...

My Voicemail notifications are arriving hours after the caller recorded the message.Would anyone happen to know the issue with this service and its solution?Thank you!

Cannot reach this number

Trying to dial a toll-free 877 number (that I have set up and I know works). When I dial from my Public Mobile phone, it immediately gives me "the call cannot be completed as dialed". Others can call it just fine. Why?

Duplicate charge refund request

HelloMy phone bill was charged twice today.Please refund the first charge.Thank you

No mobile network

I have tried restarting phoneRemoved simplicity re installedAirplane mode on/offEven manually selecting a network public mobile doesn't show up at all and selecting tells isn't working either

Subscription

Hi there,Due to a damaged phone, I had to move from Public Mobile to Telus. The day I transferred my service was the 23rd of August, and that was the same day my monthly subscription was renewed. I do have to stay with Telus for at least 90 days, and...

Telus is contacting me regarding 3G network but I am paying for a 4G plan

I have 5 lines with public mobile. All of them with the same plan. Telus is calling and SMS me stating 3g network is about to shut down and I should change my plan.What is wrong here?

I cannot log in because I deleted my eSIM number

I cannot log in because I deleted my eSIM number. I wanna stop to pay but Blocked by two-factor authentication

Number Transfer Stuck — Need Port Re-triggered

Hello,My number transfer from Bell to Public Mobile is stuck.I never received the Bell SMS confirmation to approve the port, or my reply could not be sent.Could you please re-trigger the port request so Bell can send the SMS again, or complete the tr...

not able to get eSim and phone is deactivated from old network

How can i login the app to get my eSim card since it constantly ask for double verification and my cell has been deactivated by previous network. it alway want to send verification code to my cell???

Incorrect phone number

I entered a wrong digit on my account for my phone number. I need help to fix this, as I’m unable to login to my acct

Porting to PM still not completed after 5hrs

My husband and I recently signed up for PM and ported out of Rogers. We were on a family plan with rogers, and he was able to port out right away and out Rogers account closed out already, but I still haven’t gotten my text from PM saying that they’v...

Resolved! Can't download the app

I can't download the app as the Google store tells me app is not available in my country. I need a refund how do I get it?

WiFi phoning

Does Public Mobile support cell phone calling over wifi?

data usage - way too high!

Hi all,I just renewed a plan for my son, 80GB - on the 23rd (Currently the 28th). it already has 59GB usage - which is wrong - I spoke to him and there is no way.The data usage shows approx. 1.5GB usage.Can some one tell me why this is happening and ...

Contacts

I cannot call or text from my contact list. Any ideas? I can text from current messages and call from my recent call list but not from contacts.

Phone transfer

Would like to get my port number release. Not sure how to obtain

Resolved! Transfer not working

Saying its not a valid canadian number when it is. I am Stuck!

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Account

Pay account

New subscriber and not yet ported in my phone number

WhatsApp hacked

pay with debit card

Payment

Voicemail arriving hours (like 6 hours +) after call...

Cannot reach this number

Duplicate charge refund request

No mobile network

Subscription

Telus is contacting me regarding 3G network but I am paying for a 4G plan

I cannot log in because I deleted my eSIM number

Number Transfer Stuck — Need Port Re-triggered

not able to get eSim and phone is deactivated from old network

Incorrect phone number

Porting to PM still not completed after 5hrs

Resolved! Can't download the app

WiFi phoning

data usage - way too high!

Contacts

Phone transfer

Resolved! Transfer not working

Major data discrepancies

Phone says #******** is not connected.

Re: Manually release my cell phone number

Winback Promo not working

Changing payment credit card

cancel account

Need to customer service agent help

not getting incoming calls

toll free calling

Inquiry on Hot Spot Feature for Canada-US-Mexico p...

Service in Europe

Credit Card problem