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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 43429 Views
  • 154 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 53821 Views
  • 182 replies
  • 30 Bravos

Unable to do anything once logged in

So I can log into my account, but once I log in online, I end up on a "let's complete your activation" page, where I can either complete my activation (which I don't want or need) or go to login page where I can only repeat the same experience, endin...

Kennel by Great Neighbour / Super Voisin
  • 428 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment

I keep getting messages that my service is on hold because of non payment.  When I look on my Credit card the payment has gone through 

Keddyis60 by Great Neighbour / Super Voisin
  • 451 Views
  • 2 replies
  • 0 Bravos

Cancelling Subscription

If I have to cancel my subscription, in order to choose the one I want, is it a difficult process to cancel and resubscribe?  Can I keep the same phone number?

B-Rod by Good Citizen / Bon Citoyen
  • 397 Views
  • 2 replies
  • 0 Bravos

Subscription switch

I would like to switch from the $34/math plan to the $23/mth plan, but when I’m logged in and choose ‘change subscription’, this plan is not offered.  How can I switch to that plan?

B-Rod by Good Citizen / Bon Citoyen
  • 912 Views
  • 10 replies
  • 0 Bravos

Cannot complete phone number transfer from virgin

Hi!  I’m having trouble completing the transaction to port my number from virgin.  I cannot cancel the transaction and start over.  I’m stuck on the last page and says I need to contact support.  So here I am lol.  It needs to be reset or looked at b...

MaddieC12 by Great Neighbour / Super Voisin
  • 448 Views
  • 3 replies
  • 0 Bravos

Resolved! Account placed on Hold?

I've been set-up with automatic payments monthly renewal for years now with pub mobile, no issues.I received an email 2 days ago stating that "RESTORE YOUR SERVICE - your account has been placed on hold due to an unresolved issue with your payment. S...

SophPG by Great Neighbour / Super Voisin
  • 1087 Views
  • 5 replies
  • 0 Bravos

Resolved! Active and port my number

I tried to activate my main number and gave them another number as alternate but they use that number as my main number how do I get my main number back and then port it?

Mama_bear by Good Citizen / Bon Citoyen
  • 806 Views
  • 6 replies
  • 0 Bravos

I paid twice a month of August.

I paid twice a month of August, I tried calling nobody answer. and email too.so may payment is August 5 and August 7.How can get my money back the last payment? 

Calaramo by Great Neighbour / Super Voisin
  • 448 Views
  • 4 replies
  • 0 Bravos

Resolved! transfer of number from landline

I am having trouble transferring my number from a landline, two step authentication text keeps being sent to the old landline which I cannot retrieve. I called the landline service provider and they said a person must call them to release the old num...

popwheelie by Good Citizen / Bon Citoyen
  • 953 Views
  • 7 replies
  • 0 Bravos

Payment

I made my payment in full today,but still no service, how long do I have to wait until my new number is activated 

Scouser21 by Good Citizen / Bon Citoyen
  • 1028 Views
  • 13 replies
  • 1 Bravos

Can’t access account

I am trying to access my account but have no clue what email is associated with the phone number. When i reset password it works but cant login as i dont know the email. I need to update payment card as mine has expired and dont want the service turn...

Resolved! Seemingly erroneous billing errors

Yesterday, I received the following by text message:"Public Mobile here. Your account has been placed on hold due to an unresolved issue with your payment. To resume your services, simply log in to the Public Mobile app or My Account online [link pro...

Brayr by Great Neighbour / Super Voisin
  • 4994 Views
  • 24 replies
  • 6 Bravos

Voucher doesn't work

5 days trying to get this phone connected.Voucher isnt workingWhat do I do ?

Shirlbird by Great Neighbour / Super Voisin
  • 791 Views
  • 7 replies
  • 0 Bravos

Resolved! Notice of service suspended but its not.

I received a email of the account is on hold and I should setup pre-authorized payment.I have been on pre-authorized payment and the website says I am paid till Sept 4 but yet I received the email and today a message was sent to the phone of the same...

GadgetMan by Good Citizen / Bon Citoyen
  • 880 Views
  • 4 replies
  • 0 Bravos

I can't access my old account

Good morning, Is it possible for someone to help me access my old account? I tried chatting with the bot and it said to create a new account but when I tried to add my number it said I had an existing account. I no longer have access to that email. I...

Ryan_1989 by Great Neighbour / Super Voisin
  • 478 Views
  • 4 replies
  • 0 Bravos

New plan

Good Morning I switched plans a couple days ago. My profile shows the new plan, but payment has not been processed. Also the start stop dates don't match. How can i tell if the plan has changed. My wife's plan appears to have the same issues.

Cheech2 by Great Neighbour / Super Voisin
  • 764 Views
  • 8 replies
  • 0 Bravos

Resolved! Account suspension

I have made my monthly payment, yet I keep getting prompts that my account has been suspended both via mail and text 

Fisayo by Great Neighbour / Super Voisin
  • 474 Views
  • 2 replies
  • 0 Bravos

email saying payment did not go thou

Hi, I got an email and a text saying that my account has been put on hold because of an unresolved payment issue, but everything looks in order on my account. There is a payment card, I am subscribed, and the payment has been taken. What action is ne...

Jay_13 by Great Neighbour / Super Voisin
  • 357 Views
  • 3 replies
  • 0 Bravos

Account on hold

Hi, I got an email and a text saying that my account has been put on hold because of an unresolved payment issue, but everything looks in order on my account. There is a payment card, I am subscribed, and the payment has been taken. I am still able t...

Tara_J by Great Neighbour / Super Voisin
  • 545 Views
  • 4 replies
  • 0 Bravos
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