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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 3525 Views
  • 64 replies
  • 16 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 12478 Views
  • 171 replies
  • 18 Bravos

Resolved! Add A Second Number To Existing Account

I current ly have an acccount and want to add a second line / sim card / number to this existing account. Is it possible? I do not see anywhere in my online account which offers this action? How do I do this?

JaysonWonder by Good Citizen / Bon Citoyen
  • 422 Views
  • 10 replies
  • 0 Bravos

Resolved! Home Phone (landline) port to Public Mobile

I ported my home phone number from Bell over to Public Mobile on the evening of January 8th. Public mobile shows a successful port at time of sim activation. I am able to make out going calls with the phone number but cannot receive incoming calls.  ...

nayaabchatta by Great Neighbour / Super Voisin
  • 372 Views
  • 8 replies
  • 1 Bravos

Resolved! Data Usage

I checked my data usage on my account and it shows usage almost every day after midnight! I don't use my phone after midnight, any idea of what's happening? Thanks

lloydaichele by Great Neighbour / Super Voisin
  • 146 Views
  • 3 replies
  • 0 Bravos

Resolved! Data Usage

I have a 15 gigabyte data plan that renews every 30 days automatically. I just had my renewal on Sunday January 8, 2023. As of today Tuesday January 10, 2023 I have gone through 11 gigabytes or 75%. When I look at all sources of data usage in the las...

ColeBurdinsky by Great Neighbour / Super Voisin
  • 218 Views
  • 8 replies
  • 1 Bravos

Resolved! Wrong points back

Hello community,  Just started my plan with Public last month. And the points back for the 2nd month are 50% of those in the 1st month. On the activity page, they both are "10% points back", and I have not changed my plan. How can I get this correcte...

Debugs by Good Citizen / Bon Citoyen
  • 155 Views
  • 3 replies
  • 0 Bravos

Resolved! Please cancel the company I used before.

I transferred my cell phone number to a public cell phone yesterday.But I didn't reply to the text. So the mobile company I used before is still open.Please cancel the company I used.

sunselin16 by Great Neighbour / Super Voisin
  • 193 Views
  • 5 replies
  • 0 Bravos

Resolved! Rewards

I referred a friend (my wife) in August but I'm not receiving the 1 point/month reward.  Also, I have not received any rewards since November and the same is true for my wife.

pubpubpub by Great Neighbour / Super Voisin
  • 165 Views
  • 2 replies
  • 0 Bravos

Resolved! account login

I can't used my e-mail or phone number when asked

dorothy-5 by Great Neighbour / Super Voisin
  • 304 Views
  • 2 replies
  • 0 Bravos

Resolved! Help with account payment expired no sms

I have a customer who never picked autopay and now his 30 days are up and phone is not working. When she tries to log into the account to make a payment she done it from another device since the phone is not working, but public said she needs to ente...

Resolved! Account

Need set up an account and I have been unable too. Phone has been active for 3 months now

Shawnalee by Great Neighbour / Super Voisin
  • 123 Views
  • 4 replies
  • 0 Bravos

Resolved! Shut off SMS email gateway?

Is there any way to have the SMS/e-mail gateway disabled for my account?  I am suddenly getting all sorts of spam via [myNumber]@msg.koodomobile.com. Please don’t suggest blocking the originator— they change their address each time. [Edited to add: A...

Resolved! plan change

I pay $40 for 15GB data At 4G net work. It has been two month since December. My plan still use 3G net work. One GB data. The plan has not change. You over charge me $15 for two month. My plan does not upgrade.

alexsung by Great Neighbour / Super Voisin
  • 157 Views
  • 7 replies
  • 2 Bravos

Resolved! Port from Shaw to public mobile

I can not receive calls or texts from contacts. Shaw said I am to request another port from Shaw. I do not even know how to find a "request port" anywhere. Please help! I'm getting frustrated. I'm still with Shaw until I can call back within the 90 m...

Edmonton23 by Great Neighbour / Super Voisin
  • 368 Views
  • 13 replies
  • 0 Bravos

Resolved! International phone plan

I’m heading to Mexico. How do I get an international phone plan?  Can only see US plans…what are the roaming  fees?

sandeebaker by Great Neighbour / Super Voisin
  • 343 Views
  • 6 replies
  • 0 Bravos

Resolved! My husbands account

My husband has an account with you.  I need to know what we used for an email address and password for him.  I had an issue with my account where I had to destroy my credit card and then my service was interrupted because the card didn’t work on auto...

FrancisLowell by Great Neighbour / Super Voisin
  • 246 Views
  • 5 replies
  • 1 Bravos

Resolved! forgot user name and password

Dear Moderator,I am helping my family member to find out her username and password.Also the email that associated with her phone number will help.All she has is her phone number and she could not access her account.;she could not make any monthly pay...

stanlam by Great Neighbour / Super Voisin
  • 135 Views
  • 3 replies
  • 1 Bravos

My internet

My internet doesn’t work I want to talk with a agent as soon as possible 

Alessandrok by Great Neighbour / Super Voisin
  • 77 Views
  • 3 replies
  • 1 Bravos

Resolved! New plan added

I do not want to get the plan that activated right now, can you please decline it? It is just activated and I do not want this plan.

Mhossei2 by Great Neighbour / Super Voisin
  • 99 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment

Hi I just want to know my payment was the 13th of each month slowly it kept on going down now my payment is the 3rd of the month 10 day earlier WHY? Thank you   Vlado

Resolved! Payments

Hello there Public Mobile..... My payments are always $19 and now I'm getting bills for $28+....  for months now .....  I want to know why ....  I have been with Public for 5+ years and I'd hat to see this all go.... 

AdamLove by Great Citizen / Super Citoyen
  • 534 Views
  • 27 replies
  • 0 Bravos

Resolved! change plan

My plan was supposed to change Jan 10th, 15 GB 4G and it is still at 5G and 3GB,What is happening

CMartins by Good Citizen / Bon Citoyen
  • 108 Views
  • 4 replies
  • 0 Bravos

Resolved! Min wrong

I logged in to see how much money I had left on my account and the usage says I have 25 min used. Today my  plan reset and the last call I got was 2 days ago. I haven't made any calls from my cell since Last Wednesday.All inside Canada. Last cycle I ...

Screenshot 2023-01-10 153630.png Screenshot_20230110-153510.png
viccallan by Great Neighbour / Super Voisin
  • 153 Views
  • 4 replies
  • 0 Bravos

Resolved! CPO Phone $30 Credit

Hi.I purchase the phone during the black Friday sales and within the time eligible for the $30 credit for future 6 month which the credit will start applying to me on/after Jan 5, 2023. I haven't see any update or credit to my account. Did anyone els...

Meowington by Great Citizen / Super Citoyen
  • 150 Views
  • 2 replies
  • 2 Bravos

Resolved! Credit Card Removal

Please remove my credit card info. The system won’t allow me to do it, I was just able to stop pre-authorized payment. Please delete my credit card information. Thank you.

myfactbook by Great Neighbour / Super Voisin
  • 245 Views
  • 4 replies
  • 1 Bravos

Resolved! activate not going good

try activate new  yesterday and unsuccess my Ooma voip not release my number

moca93 by Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 0 Bravos

Reset password

Nothing works, getting really upset I can't use my phone.

lcapo64 by Great Neighbour / Super Voisin
  • 115 Views
  • 5 replies
  • 0 Bravos
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