Community

USA add on not working

My USA add on for calls and messaging is not working correctly. I can send messages but cannot receive them from family living in the USA. iMessage is turned off. Please help. 

Buy a SIM, actived but cannot search internet

I bought a SIM card, after choosing a number, I got email saying all done, but my phone cannot use this SIM for messages, calling and internet. Let me know who should I PM, in this situation 

APN Issue with MMS Pictures and Region Issues

I've use public for 3 years and this problem has started happening recently. I managed to fix it because I have a phone that lets me change the APN so I decided to change it and after constantly changing it back and forth it finally stayed on Alberta...

Voucher

I had a chargeback happen to two of my accounts and they asked for two $38.08 vouchers to fix it, so I got two $40 vouchers and sent them on different days. The first one worked and they restored my account and service. The second one I sent was stil...

Not receiving USA phone calls

I have a Canada/USA package, I also just added a $15. Roaming add-on.   I still  am not receiving USA incoming calls.  Does anyone know what else I need to do? 

Autopay and loyalty program is gone?

I used to save $5 with autopay and loyalty program, but now new points system take it away?? Are there ways to collect points besides paying autopay?

90-day subscription

I just switched to the $21/month plan. It said with 90 day subscription, I can get $19/month? If so, how I can pay 90 days? Now I pay monthly

I can make outbound calls but cannot receive calls or texts

Hi, I was excited to join Public Mobile but its been 6 hrs since I made the transfer and I cannot receive calls or texts but can make calls. I also can use data.  Can someone please tell me what is going on? It shouldnt take this long to transfer my ...

No Service

Hi folks,Initially I was going to post about being unable to recieve the eversafe 2FA code except via email but then I asked my wife to text me. Sent but not recieved. Callers get: "The customer you are calling is not equipped to recieve incoming cal...

i pay automatic payment every month. i now pay $ 42.00 every month how many Gs do i get

Lost my phone.

I have lost my phone and can't remember my password. I no longer have access to the email that I registered with. What do I do now?

Says my newly ported number is not in service

I have just changed carriers had my phone # ported to Public Mobile.  They’ve confirmed that it was successful; however, when I call my number it says “this number is no longer in service”.  I turned my phone off, took the SIM card out and re-inserte...

how to redeem the points when paying my next bill.?

I would like to know how to redeem the points when paying my next bill. Could you please provide guidance on the process?

customer support

I'm so frustrated. I've been a member of public for a few years.  I want to activate an account for my parents, but it seems I have to download the App in order to complete the application? I posted this once before and someone agreed that it is nece...

E sim transfer or transfer esim to physical sim

How to transfer esim from one phone to another phone?How to transfer esim into physical sim?

Loyalty (anniversary) points not transfer

After switching to Public Rewards points on May, losing all my anniversary points. When will it back?

Promo code

Is there a promo code for changing subscription? 

Subscription

I have paid my subscription fees but it has ended it today and I have 20 days left what the hell is going on

International use with a wifi puck

Hi all. I’m going travelling globally for a year. I hope to take a wifi puck (Skyroam Solis, purchased from London Drugs) with an international data plan. Will my Public Mobile service work overseas with this wifi puck (or on wifi in our hostels etc)...

Rcs messages still not working

I've been with Public for a week and had a challenging time getting it set up, but it's been great since - except this. How do I get this to work again?