Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi! Did anyone receive an offer of $26 for 15GB 4G speed 100mbps?? Offer expires Feb 18. that was a great deal. I just sign up my 2 family members (last week) for the $24 for 4GB. I wonder if they can switch??
I m missing 3 rewards for many months auto-pay , loyalty and refer a friend
I am transferring a number from another provider to Public Mobile but when I put the number in, it says put a valid Canadian number while it's a valid Canadian number from Halifax. I tried 30 times even on different phones through the app but it's no...
Can’t sign in so can’t get a ticket to chat with help
I'm heading to Mexico in late March and was disappointed to learn that I won't be able to use my phone while there. I need to be able to both receive and to make calls during the week I will be in Mexico. Trying to figure out a solution. I'd like ...
My phone was suspended because of expired credit card. I have updated my credit card information in the system. So when will my phone get reconnected?
I would love to get the higher speed offer coming through for $45 for 6O G data, but I do not want to move to the new points plan as I get $10 bucks off my bill with the old way! can you advise? I’m scared to do it as I know they won’t let me go back...
Hi everyone, I just got a text for a $26 4G plan with 15GB plan. Anyone else got a text too? It doesn't mention the call time, should I assume it come with unlimited Call and international text? Since it mention nothing about it.Meowington
Hi, once in a while I get a text from public mobile with a « great deal » . This time it’s 5GB data for 24$ / month. I am wondering if this is just for the data itself or is that the price for the full plan (including texts and calls etc) ? It’s not ...
I have no incoming calls How do I fix this?
I received a text message from 5213 saying..."Public Mobile here. We've got a great deal for you. Get 15GB of data at 4G speeds of up to 100mbps for only $26/month.Reply YES to get this limited time offer added to your account and will take effect on...
Did address part and it won't let me continue on
New here, had trouble with some messaging, started a chat and it said to remove and replace sim card, after that nothing worked. tried all settings and one was "awaiting activation".
I added an add on before leaving Canada for the US. I waited for it to run out and then did another add on. The second add on does not appear to be added. Not sure what to do. Advice?
When we signed up to Public Mobile, the salesman entered the wrong email address for my wife's account. How can it be corrected?
Today my payment didn't go through and my number was suspended. I tried to log in to pay but I'm taken to a pre-activation page instead of My Account page. I've tried to access support but when I go to the support ticket page I get a 404 error. I've ...
I wonder... did anybody ever tried to toggle switch 'Subscribed' as many post suggest to cancel subscription?What will happen?- Subscription suspended?- Account immediately closed, number lost?- Something else?
Why am I getting international calls between 11pm and 4am every single night? It's always a different number. I Block them every morning and still happening every night. My spam guard is on? Why is this happening
Anyone know if it’s possible to activate the 29$ 20gb plan as an existing customer? Doesn’t seem fair that it’s not available to those who have been loyal for years.
Hi,I am on a $25 plan (1GB at 3G speed data pls unlimited country-wide calling/text). Today I received a text message offering me 15GB 4G speed data for $26/month. I must say I am very interested but not sure if this offer is for data only (i.e, an a...
Hi Guys,I recently ported my number to another provider, but I am not happy with their connectivity and would like to return to PM. I still have my previous SIM. Can I re-use that, or do I need to purchase an new one? Also, what is the process to por...
Did not get the text message within 90 minutes and now I need to restart the transfer
HiI bought my daughter the “Talk, Text, and 3 GB data”. We crossed into the US yesterday and no service.I’ve made sure that she switch to LTE service, turned cell service off/on, and rebooted her phone twice. No luck.She’s using an IPhone 15 with i...
Hi,I purchased a data add-on on the 14th and it didn't show up in my list of subscriptions, and it didn't even work on my phone when I turned on data only.I checked my purchase history and it shows there but not on my account.Help?
Hi There BKNS I also purchased my US roaming yesterday. I confirmed the roaming setting noted above and noted my network operator is set to AT&T. I cannot sent texts. Also I have a business meeting by phone with folks in Ontario and concerned abou...
My add on plan is supposed to allow voice calls . Can only text.
Just checking out the plans for existing customers and see there are some good deals. I've been using the 4g 20gb/month plan on 90 day subscription and see some new options for increased data. I don't even use the full 60gb in 90 days, far from it. ...
@members I have been trying to update payment on the account and have been a customer for many years + 10. I log into my account it takes me to a page telling me to complete activation. I don't want to activate its already active! I can't make a tick...
I signed up for 4G plan but I'm only getting 3G coverage. Anyone know why this might be? Possible my location?
Hey community,In addition to the 90 day phone plan $34/Month 50GB, from 2 week ago, there is another phenomenal offer for folks who need lots of data. The new offer is for a $40/month 75GB 5G unlimited 90 day subscription. This honestly exceeds my ex...
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