10-01-2025 12:48 PM
My husbands esim quit working, and can't long into his account without the verification code sent through text. What can we do to get it working again? He's tried everything in the faq
10-01-2025 12:53 PM
Existing sim, he's has it for a few months now. I sent cs a message after I posted here. He's checked all settings and reset network and still nothing
10-01-2025 12:52 PM
hi @Natalieeee
new activation or existing?
make sure remove other physical sim and disable other eSIM. Check if PM eSIM is the only one there and enabled
Then Reset network settings
if same, message PM support agent for help, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
