10-07-2025 02:43 PM
i HAVE LOST MY PHONE SO i CANT GET TO TWO IDENTIFACTION AND i ALSO DO NOT HAVE ACCESS TO THE EMAIL ACCOUNT REG WITH PUBLIC MOBILE. i DO KNOW MY USER NAME AND PASSORD AND MY ACCOUNT NUMBER, HOW CAN i GET INTO TO RETRIVE MY SIM CARD TO KEEP MY SAME TELEPHONE NUMBER
Solved! Go to Solution.
10-07-2025 02:49 PM
Open a ticket through chatbot and ask agent for assistance.
10-07-2025 02:44 PM
you will probably need PM to help. Please message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage