NEW SIM ACTIVATION

[Alexisryder]

Hi recently lost my SIM card had to buy a new one having trouble activating it just already had no longer has access to my phone number and how to bypass it for verification so I couldn't understand

[softech]

@Alexisryder 

if he still cannot get the code via email and unable to login,  engage PM support for further assistance.  Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If he cannot receive 2FA code via SMS/email/voicemail and hence unable to open ticket, please ask him to use another email to setup a different Community account and do not link a phone number to the new account.  Having this new community account without a linked phone number, the 2FA will be  sent to the email address only, you would then be able to create an Expert Messaging ticket. 

[BKNS27]

@Alexisryder 

Simply click on Resend Code or Didn’t Receive Code and have the 2FA code sent y to o your email or to your voicemail (call your voicemail from another phone).

Once you are in your account. Go to Account-Change Your SIM Card.

 

 

[Up2NoGood]

Hi @Alexisryder 

If you have access to the email registered to your Public Mobile account then you should be able to click resend code and then there will be an option to have the code sent to your email rather than being text to your phone number.