Double payment not showing on the app

[Digitaldyva]

I have a double payment that is settled that went to public mobile while setting up my account. It's not showing any app history of payments which is kind of strange. I do have screenshots in my banking of the two payments made back to back with settled on them so I'm not sure why that is but I need this other second payment to go towards my next subscription payment which is in a few days.

[slusagm]

@Digitaldyva 

Login My Account using browser with  Incognito mode first.  Then click payment history or use this direct link: 

https://myaccount.publicmobile.ca/en/account/payment/payment-history

check after to confirm the payment.  If you see 2 separate lines on renewal, that is actually correct.  PM Payment history always uses 2 lines for a renewal (but only charged once).  One line shows PM took the money and put that as a credit, the other line shows PM uses the credit for renewal.  

As to the bank, sometimes they will show 2 lines for a payment on the first couple days but one of the two is just a pending charge, and that pending charge will be dropped after couple days. 

[Chalupa_Batman]

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@Digitaldyva wrote:

I have a double payment that is settled that went to public mobile while setting up my account. It's not showing any app history of payments which is kind of strange. I do have screenshots in my banking of the two payments made back to back with settled on them so I'm not sure why that is but I need this other second payment to go towards my next subscription payment which is in a few days.

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Reach out to a CS Agent to investigate.

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