Transfer esim from 17Pro to 15Plus

[tdmacaulay]

My 17 Pro is active on an eSIM.

It uses the same number as my older 15 Plus, now inactive , but still houses the original sim.

I am returning the 17 Pro to Apple.

How do I reactivate the 15 Plus on the same phone number?  Or transfer the esim to 15Plus?

[slusagm]

you just need to install a new eSIM back on your iPhone 15+

download PM app on the 15+, login app, go to Account->Purchase sim card and then choose esim.  The system should waive the $5 eSIM cost.  But if it still ask for it, pay first and ask PM to reimburse after

[hTideGnow]

hi @tdmacaulay 

Sorry, unlike physical sim card, esim cannot be transferred from phone to phone, but you can buy a Free replacement. 

What you need to do is to download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5.  Pay and install the esim first.

After the new esim is installed, submit a ticket with PM agent and for reimbursement.  You can submit ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437