@Sades70 wrote:
I would like to cancel my subscription and get a refund! How do I do this?
To cancel your account, there are two ways. You can log into your account, turn off the subsciption. I gave youa direct link below.
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription
The second way is to port out your number to another service provider. Just note, your account has to be active.
Public Mobile is a prepaid service so typically there are no refunds. However, if there were service issues, you can discuss it with a CS Agent.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
