Unresgistered card not functional

[Julie247]

bought a new sim card about 5 years ago and it is saying its not found when i try to register it

[CSA_PM]

Hello @ Julie247

I sent you a private message. 

You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
 

CSA_PM

[hTideGnow]

hi @Julie247 

sim card won't expire.  But is that a Public Mobile sim card that was never been used, never activated?  and it has 19 digits?

you can ask PM support agent to confirm if it was used before or why the system didn't take it

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Dunkman]

@Julie247 

Did you use that SIM card before?  Used SIM cards can't be used again. 

If trying to activate via the website, might want to clear cache, incognito mode or try a different web browser. Or try using the PM app.  

[Chalupa_Batman]

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@Julie247 wrote:

bought a new sim card about 5 years ago and it is saying its not found when i try to register it

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As silly as this sounds, are you sure the SIM card is placed correctly in the SIM card tray? Some folks place it upside down. Also, just to confirm, did you log into your account and change the SIM card number to the new one? 

You can log in and use this direct link to change the SIM card number if you haven't done so.

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number