CANCEL Subscription

[KDEND]

How does one cancel a plan?  I've tried everything their 'bot' tells me but the information is not accurate. Thank you.

[slusagm]

generally you just need to login My Account and disable Autopay so PM cannot renew the account anymore

login My Account, go to Payment-> Manage Subscription and disable Subscribed there

if you cannot login My Account, you can message PM and ask for help with that, ask them to remove the credit card from the file.  You will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[softech]

@KDEND 

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead.  Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

• If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
  enter the account pin, then Press 5 for Autopay and 2 to remove
•  Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
  (or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)
  
  You can also do the same using the App.  Login the App, go to Subscription page, click Manage Subscription and click Unsucbscribe