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my device has not been able to use an e-sim and it does not have a physical sim. This has resulted in me having to purchase multiple e-sim's on Public Mobile. Is there a way I could get a refund?

Hi there, I tried to port my number from Fizz. While porting the number, I received a text from Koodo to add my Fizz account info into the Koodo site. BUT I do not have a Koodo account.Does anyone have a number I can call to get port number help? Or ...