missed payment due to new card

[Misosoupy92]

My payment failed on my account due to incorrect card information. I attempted to update my card information by logging into the website, but am stuck in a loop of being required to activate my SIM card. My SIM card is already activated and I was previously using this service for several months. I am unable to access any other pages on the broken website or app other than the SIM card activation. I DO NOT want or need to activate a new SIM or change my plan, I simply want to update my payment information and resume service.

[Misosoupy92]

okay I did

[CSA_PM]

Hi @ Misosoupy92,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Misosoupy92]

I used to do this regularly, in fact I preferred to do that but they dont offer vouchers in my area anymore. not even no frills. Ive been forced into his online payment. had to change sim and phone number just a few months ago and now this 

[Misosoupy92]

My account was fine for months!
I had to get a new sim mailed to me and I had a new phone number and it worked with payments coming out of my account regularly for again months. I simply lost my card and had to order a new one from my bank and had not updated the card information yet.

All I want to do is get onto my account and resume service with the right payment information but im being forced into a whole new sim card and a whole new phone number. 

[hTideGnow]

hi @Misosoupy92 you don't have to activate new account 

to get the account resume first, you can buy a voucher from Shoppers Drug or London Drugs or gas station and load the voucher using *611

[Chalupa_Batman]

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@Misosoupy92 wrote:

My payment failed on my account due to incorrect card information. I attempted to update my card information by logging into the website, but am stuck in a loop of being required to activate my SIM card. My SIM card is already activated and I was previously using this service for several months. I am unable to access any other pages on the broken website or app other than the SIM card activation. I DO NOT want or need to activate a new SIM or change my plan, I simply want to update my payment information and resume service.

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Hey @Misosoupy92 

Your account wasn't set up properly so you'll have to reach out to a CS Agent to fix it. Just know there have been several complaints CS Agents may take a few days to reply.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.