10-04-2023 10:02 PM
Hey, I am trying to switch my plan to a 5G plan for $40 / month but the plan disappears when I am logged in a under manage subscription and only shows up when I am not logged in. How can I get the missing plans to populate when logged in?
10-05-2023 11:08 AM
The same was mentioned over 12 hours ago
10-04-2023 10:57 PM
10-04-2023 10:12 PM
HI @Jordan_Edw
which plan are you trying to change ?
10-04-2023 10:10 PM
Yeah, just tried and it did not work. I'll try putting in a ticket.
10-04-2023 10:05 PM
this happens to some people. Try again using Incognito/Private/Secret mode on your browser to login and change plan agian
If same, please submit a ticket with CS agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
