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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Monthly plan

My monthly plan got changed to a different plan and I didn’t make any changes. How do I go back to my original plan?

auto pay management

Resolved! I lost my SIM card

I have recently lost my SIM card. Can I buy a new SIM card but still keep my old phone number?

Resolved! shopping card - can't log in

I pick out the phone I want and then go to the shopping cart. I can enter in the information but I was hoping if I signed in it would retain connection. I can not log in with my account ID nor my community ID when going to the phone and selecting iPh...

my phone is deactivated

please help

Resolved! US add-on not working

I purchased a US add-on and was charged but it’s not working on my phone. I had previously purchased the same add-on and it worked fine.

Why have I, along with many others been cut off?

My phone always tells me when I need to top up my minutes with a text msg, and suddenly I couldn't call anyone. I cant even CALL *611 so please explain what is going on. This is not fair to all the customers buying phone minutes and not being able to...

Resolved! *611 not working to Top up

I am trying to top up as I do usually every month with a voucher but *611 not letting me enter the 12 number PIN

Resolved! Service

What is going with Public Mobile my cell keeps going down, this isn't right I paid for service and this keeps happening. WHY?

VoLTE on Samsung Galaxy S10e

I received a text from PM today saying that my phone supports VoLTE. It's a Samsung Galaxy S10e running Android 12. According to some websites, there should be a switch under Settings > Connections > Mobile networks to turn VoLTE on and off. On my p...

Resolved! Locked out!

My credit card number registered with my public mobile account has changed, but I cannot get into my account to fix this, given that the security authentication requires I retrieve a code sent to the outdated email address associated with my account....

Resolved! WinBack Offer/Regain Referral Credits

Hey there, I'll happily post this publicly since I used to use the original Public Mobile after the Telus purchase, community years before the upgrades/changes. Curious to know from staff if there is some kind of WinBack offer for ex-contributors. As...

Resolved! cant log in to my account

I am able to request and get a change of password and it still wont let me into my account. I need to get a service ticket to have someone reset my account

Resolved! Dropped calls

I am all of a sudden having dropped calls or unable to get through in some numbers

confirm current plan how many data I can use per month?

I had received the message concerning about my plan had been renewed? What is the option of my new plan now? data 1024mb at 3G speed, $22.05 per month? Please confirm. Thanks.

Resolved! Need to pay with a voucher for new activation

I just got a new dim card, but to activate the new number the system is asking me to made a payment with a credit or debit card, but I just have a voucher payment, and since the system font have this option as a payment I cannot activate Sim card, p...

*611 DOESNT WORK

Resolved! Top up

I added 20 to get more data it's asking for my pin. I don't remember it

*611 not working

Can't call *611 just hangs up tried switching phones and does the same thing went a bought a new sim card but can't figure out how to transfer my public mobile account to the new sim card

*611 not working can even do any calls

*611 is not working and i can use my voucher pin to load up my account please fix it !!!

US data roaming doesn't work and is eating up funds

Stranded in a foreign city without data roaming, purchased data roaming plan, set the APN as instructed, checked my phone model - but it doesn't work!!! Although it will show I am using data - I am getting zero benefit from this. It isn't even conne...

Code Puk

How can i have my code PUK

No Data

I got a Public Mobile account and the phone service and text are working okay but still saying that I have no data.

I have pin to pay my bill

Hi I am trying to put my pin in to make a payment but each time I put in *611 or 611 the line hangs up! This has never happened before. Please help

Resolved! unable to make phone call

I can not make a phone call or receive one for a week. i do not have outstanding on the pay balance, my account is active. I still have 98min unused. It made a lots of inconvenience for my daily routine. can someone help with it. Thanks.

Resolved! no log

my account is locked

You're charging me the wrong tax rate, how do I correct this?

Just noticed that I've been getting charged Nova Scotia tax rates when I should be getting charged British Columbia tax rates (as is my CC billing address). How do I fix this? I've re-added my credit card (2 months ago) and no update. I'd like to ta...

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