Community

Resolved! My account

Activated my phone at a retail store... need to set up an account

Resolved! Account Status is Active but its not working on my phone

I paid my plan (40$) and it went through and it says my account is active and good to go but i cant make any calls or dont have any data? whats the issue here?

Resolved! Changing plans from 3G to 4G

When I change my plan from 3G to 4G on the next renewal date, Do I loose all my Rewards and promo Add-ons?

Resolved! Acc

I created an account with public mobile for my mother. My credit card expired. I need to re enter it so her service will work. But i cant remember the email or password we used. Why cant i just speak to an agent on the phone please help 

Resolved! How do I reset my pin number

Resolved! Account number

I need to find out my account number 

Resolved! how to cancel redemption

I accidentally redeem twice times, how do I cancel for one? 

Resolved! Waiting for my SIM card

Hi I ordered a SIM card since February and still haven’t received it 

Resolved! what is the customer service phone number

what is the customer service phone number for public mobile I want to ask question by customer service 

Resolved! I got charged twice when ordering a sim card

I tried using the credit card first, but it didn't go through, so I switched to a PayPal.But now I noticed a transaction on my credit card AND a transaction on my PayPal.So I got charged twice. Could you refund the credit card payment?

Resolved! Ordered a sim card that dis not arrive.

I ordered and paid for a sim card months ago, and have not received the sim card. Please refund my money.

Resolved! Transfer a Phone number from Telus to Public Mobile

Hi,I'm trying to transfer my phone number from Telus to Public Mobile. I missed replying YES in the first 90 minutes. How do I get another activation meassage sent out? I see that Public Mobile has given me a number but it is not the same as the one ...

Resolved! Very Slow Data

I am getting 0.37 mbps download.  My data is set to LTE.  I'm not sure which plan I have but it's over $40 a month.   I knew my phone was slow but my friend said it should be way faster.  I have been over paying for slow data for years now, not happy...

Resolved! Cancellation

Hi, i am writing to notice you that please cancel public mobile services. Thanks, Wei Wang

Resolved! Calls not working in florida

I upgraded my plan to 4g and I bought roaming text and talk as well as 3 gigs of data and everything works ok except talk calls. Talk calls do not work here in Orlando Florida. My son in law has same plan and it works fine on his android galaxy 50 ph...

Resolved! Mistakenly given points, and point designations

I recieved a text saying Reward points were mistakenly given Mar 2nd, and it was going to be taken back. Now there's no record on the 2nd, but I have a number of weird credit gains, I'm not sure what they're for, exactly.  One was 1.00 Point "Give Ba...

Resolved! Detailed invoices January - March 2023

Hello, I would like to have the detailed invoices for the months of January to March 2023 please. I know the March invoice is to be processed this weekend. The request can be made right after that time if possible.  Thank you,