I activated a new number on Public Mobile about 6 weeks ago so I could bring an existing number from Lucky Mobile afterwards. I logged into my Public account and went to profile then chage number it only gives me a list of new numbers does not give me the choice to port an existing number from another carrier. This is what I did last year for my niece and had no trouble doing it.
Do I have to open a ticket or how do I do this? The only other way I can think of is not topping up and letting the account go after 3 months.
I will look again, I did not see this option, last year it was there maybe I did not look everywhere all I saw is choose province, city then it gives me a list of available numbers.
I will reply either way. Thanks
That's the option for editing/changing a phone number. The option to port in a number is 2 options below the change number feature.
I will look again, I did not see this option, last year it was there maybe I did not look everywhere all I saw is choose province, city then it gives me a list of available numbers.
I activated a new number on Public Mobile about 6 weeks ago so I could bring an existing number from Lucky Mobile afterwards. I logged into my Public account and went to profile then chage number it only gives me a list of new numbers does not give me the choice to port an existing number from another carrier. This is what I did last year for my niece and had no trouble doing it.
Do I have to open a ticket or how do I do this? The only other way I can think of is not topping up and letting the account go after 3 months.
A ticket doesn't usually need to be opened to request a number port in. Please go back into the Profile area of yoru account. Under My Phone Number, there is an option called Transfer Phone Number.
