10-09-2023 03:26 PM
10-09-2023 04:23 PM
On May 4 of this year I tried to add us roaming $33.60 website wasn't showing purchase so I kept trying 10 times, and gave up ( a lot of people were having same problem at that time) . I later logged back on using a different browser and realized It had gone thru 10 times. I notified credit card company was informed they could not reverse the charges (this was 25min after charges ) was told they had to get Public Mobile permission to reverse 9 of the charges this is exactly what happened, I received the credit. Public Mobile on the other hand was showing me with a credit of $245 (approx) and is taking my payment from this , I shouldn't have had a credit. I have tried but can't get a response from anyone I'm afraid when the finally figure It out they will kill my account and I will loose all my rewards. I just want to pay my bill, also I'm on auto payment. If you cab help Thanks.
10-09-2023 04:04 PM
My account is showing a credit that i shouldn't have
10-09-2023 03:29 PM
What exactly is the issue? You have the option to send a message a CS Agent at the link below, but it could be something that can be helped with here.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-09-2023 03:29 PM
@pablo57 wrote:How do i get hold of a moderator or someone that can help with billing ?
Customer support agents are the only ones who can make adjustments to your billed amounts. Please use the chatbot to open a ticket.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If there is a an error messsage when trying to submit a ticket, please send a private message to CS_Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-09-2023 03:29 PM
HI @pablo57
if you can tell us what happened, maybe we can help. And if you see 2 charges on CC, check if they are pending
and to submit ticket with agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437