I was not prompted to install my eSIM

[Cerasus]

Hi neighbors! I was trying to setup my initial subscription by installing the app and going through the initial subscription process. I was not prompted to install an eSIM, and now the app says to contact support. I can not do anything from the website either as continuing my subscription redirects me to a login page. Can I get the process reset or receive my QR code directly so I can install my eSIM and finish setting up my subscription to Public Mobile?

[JRod]

@Cerasus 

During the signup process you should receive a welcome email that will have the QR code for your eSIM so you can manually add it to your device.

If you check your email and you didn’t receive anything please reach out to customer service in order to have them re-issue it for you. 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[hairbag1]

@Cerasus 

use this link to message the CSA. Watch the little envelop icon on top right side of page will be highlighted when they respond to you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437