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E-SIM in the way of manually setting up SIM.

imsam148
Great Neighbour / Super Voisin

@CS_Agent

i can’t access an account without being prompted to give confirmation code. but the number it’s been sent to hasn’t been set up and the phone can’t receive messages yet. so i’m stuck in limbo. i’m trying to set up the SIM manually since i accidentally pressed e-SIM previously and and can’t get rid of it. i can’t even talk to a live person so this is annoying 

3 REPLIES 3

Phil_Adelphus
Mayor / Maire

You can send a private message to support from this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

You'll need to check your private messages inbox for a reply (via the envelope top right or by clicking on your avatar to get to "messages"

imsam148
Great Neighbour / Super Voisin

doesn’t work, it’s trying to do a full set up or whatever and it only says to resend code after it expires

HALIMACS
Mayor / Maire

@imsam148 


Click, “didn’t get the code“ and it should give you the option to send to your email

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