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Number transfer issue

Kavidinal
Great Neighbour / Super Voisin

I was setting up my esim when this happened. I was in the activation process and I got a text from my old provider (Freedom Mobile) to transfer my phone number. I responded with ”yes”. But when i went back to the public mobile app, the activation process had reset. When I tried entering my old number, it said that its an invalid number. When i called my old service provider, they said my number had already been transferred to public mobile. Need help because i need to keep the same number.

5 REPLIES 5

hi @Delicatefade 

check with PM porting support team and confirm.   I will send you the number to PM Porting support team  Please check your community inbox

Delicatefade
Great Neighbour / Super Voisin

I’m having the same problem. I activated yesterday but phone phone number is in limbo somewhere. I have no idea what to do and I’m very frustrated. 

BKNS27
Mayor / Maire

@Kavidinal 

Logout of app and log back in.

Remember, your Freedom SIM will continue to work for 45 minutes to 2 hours until porting is completed.

Kavidinal
Great Neighbour / Super Voisin

Ok sounds good, thanks for your help!

hTideGnow
Mayor / Maire

hi @Kavidinal yes, you don't need to enter the number again as that port was already requested 

I think you need support to help to complete the activation and check what was missed 

please submit ticket by message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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