transferring number from other carrier

[seonho]

i just subscribed Public mobile plan and tried to transfer my previous number from Freedom Mobile.

but when i go to my account and try 'transfer phone number' section and type my previous number it shows 

"Phone number not eligible for port"

what is happening ?

i cant lose my previous phone number please help.

[HALIMACS]

@seonho 

Confirm here if it can be:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Ask customer support for help:

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

[Dunkman]

@seonho 

Check the Koodo/Telus eligiblity porting page:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Enter your number and let us know what the status of your phone number.

Is your Freedom mobile account active right now?

[JRod]

@seonho 

During the signup process you have the option of selecting a new number or to port an existing number. Did you select a new number or did you try porting your number from the get go?

If you tried porting your number and the port wasn’t completed that would cause an error to be displayed if you tried to manually trigger the port again. If you started the port during signup I’ve sent you the number to the porting department. They will be able to help get this sorted for you. 

The freedom account will need to be active still and you must have the SIM in your phone in order to reply to a message to authorize the port. Once you lose service on your freedom sim is your sign that the port is completed and you can insert the PM sim and reboot your device.