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10-30-2023 09:21 PM
HELP! I'm switching from Bell to Public Mobile. I received a message during the transfer that the eSIM failed and I should contact support. The bot is ridiculous and I get an error message whenever I try to create a support ticket. What a f-ing nightmare! Can anyone offer any suggestions?
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10-30-2023 09:26 PM - edited 10-30-2023 09:29 PM
@hughchisholm wrote:HELP! I'm switching from Bell to Public Mobile. I received a message during the transfer that the eSIM failed and I should contact support. The bot is ridiculous and I get an error message whenever I try to create a support ticket. What a f-ing nightmare! Can anyone offer any suggestions?
@hughchisholm , check your email to see if you received a qr code in your welcome email to scan to install your eSIM if it didn’t install. After that try this below.
Reboot your phone.
In cellular settings make sure that “Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)
If that doesn’t work please send a private message to CS_Agents & tell them that you never received your qr code in your welcome email.
You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Customer Support Agents are available from:
- Monday to Sunday: 9 AM to 10 PM EST
A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.