eSim QR code required

[Mou-Sou]

Recently I have signed up for esim plan and then I changed my phone now it’s asking for QR code to have access for the phone number 

phone number: ###-###-####

[hTideGnow]

HI @Mou-Sou once your esim installed on a phone, you cannot use it on another one

but you can get it free again.  Download the PM app on your new phone, login and  go to Account page and you can get a new esim there for your new phone

[softech · Accepted solution]

@Mou-Sou 

eSIM cannot be moved.  BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone.  Click Account from the bottom, then click Purchase SIM Card and select eSIM. 

Once it confirms your phone is eSIM compatible, click Pay $  and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.