Payment

[Nadine1234]

Hi there on Feb you charge me twice for my cell phone bill 39.96 both time same day 

[hairbag1]

@Nadine1234 

check with your bank statement...could be one payment is pending and will drop off tomorrow. If not, message Customer Support by clicking the orange chat bubble on lower right side of page to start the process.

[hTideGnow]

hi @Nadine1234 

do you see 2 payments showing on your My Account and credit card?

if you see the extra they took showing up as Available Funds, you can choose to leave it there as that is a credit and PM will use it for next renewal

Ask PM support agent to check and issue refund. , submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage