USA calling

[Tonytracy]

• Hubby and I are in first month with public. We both have USA Canada package. I have iPhone 11pro he is 11. My phone works great for all features, he is not able to call out. Ends instant. He is on Lte in T-Mobile everything same as mine. He just can’t call out. ??? Text and data works. In USA now. Help?

[Tonytracy]

Wondering he is 15.5 and hasn’t updated in long while. Now 17 .5.1??

[Tonytracy]

No not working. started over! Tried airplane mode, then off.  Still no calling. Won’t even go through. 

[will13am]

---

@Tonytracy wrote:

3G then no service. It is now showing its calling but doesn’t go through. Before ended instant. On LTE 

---

@Tonytracy , it seems like the phone that is not working is having issues with VoLTE.  Please confirm the settings using this link.  Toggle airplane mode or reboot phone to establish a new network connect and see if that helps.  

https://deviceguides.vodafone.co.uk/apple/iphone-11-ios-16-0/calls-and-contacts/turn-volte-on-or-off...

[computergeek541]

-

---

@Phil_Adelphus wrote:

@Tonytracy   On some phones, usually not iPhone but there are exceptions, there is also a VoLTE toggle as well as the LTE setting.   If you can't find a VoLTE toggle it should be enabled automatically by Public Mobile anyway but try 3G on T-Mobile and see if that works.

---

T-Mobile in the US does not have any type of 3g/UMTS/HSPA network.

[golfball]

There is no 3G in the United States so that certainly won't work.

[Tonytracy]

3G then no service. It is now showing its calling but doesn’t go through. Before ended instant. On LTE 

[Phil_Adelphus]

@Tonytracy   On some phones, usually not iPhone but there are exceptions, there is also a VoLTE toggle as well as the LTE setting.   If you can't find a VoLTE toggle it should be enabled automatically by Public Mobile anyway but try 3G on T-Mobile and see if that works.

[Tonytracy]

Yes data roaming on and it’s on LTE other option 3g

[Phil_Adelphus]

@Tonytracy   Does he have data roaming turned on when making calls (I note that you said data works but some turn it off)?  Make sure also that if there is a VoLTE toggle that it is turned on.

[Tonytracy]

Tried other networks and  still won’t place call 🤷🏻‍♀️ 

[Tonytracy]

Nope. Tried both. 

[eddieO]

@Tonytracy have him try restarting his phone or try turning ON airplane mode and then turning it off

[golfball]

Is T-Mobile the only network available in the area? I would try turning off automatic network selection in cellular settings and manually selecting AT&T or Verizon if you can.