Bill and loyalty

[Lety_jimenez31]

Hi.

My pay stopped because my credit card expired. Now I pay but I no received loyalty and automatic payment credit they charged full amount to my credit card 

[hTideGnow]

HI @Lety_jimenez31 

after you make the payment in full, you will see your referral rewards and 5% rewards added to your My Rewards account

[hairbag1]

@Lety_jimenez31 

please try to understand...Public Mobile has stopped the Rewards program. Public now has only a program called Points. You must pay the full cost of your plan every 30 days and 5% of those costs are given to you as points...$1 = 1 Point. Once you have $15 Points you can convert them to $ to pay your renewal, buy add-ons or enter PM contests.

[Lety_jimenez31]

My payment stopped because my credit card expired now I pay but I not received the rewards full amount was credited to my account.

[softech]

HI @Lety_jimenez31 

you might have missed the rewards plan change announcement in March

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system. 
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now. 
Then PM will give you the points to your point account after renewal within 48 hours.  Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.  Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

• you will get the same friend referral, 1 point (= $1) for every referral every month.
• Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases). 
• Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year 
• You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can  1/2/5/10/15/20 points depends on the overall participation of the month 

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace 

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points