Number porting

[Ricky_5]

I ported my number from bell yesterday, but I can't receive incoming calls or text. What can I do?

[hTideGnow]

hi @Ricky_5 

did you get a text from the old carrier, did you reply YES?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call