4 weeks ago
I was on the older system of credits, don't use much so I had the $15/ month plan. My monthly rate because I have been a member for years last month was about $9 per month It just went to $16.95 with tax. Why did I lose my annual credits even though I did not switch plans? I would have thought my current rate would have stayed the same and just switched to the points. Not a fan of this points system.
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4 weeks ago
It is good practice to visit Community at lest once a week to see what is going on.
You missed announcement and BIG discussion regarding PM replacing monetary rewards with points for EVERYBODY. This no more healthy $ discount. Just points... Read through forum what is it all about.
4 weeks ago
4 weeks ago - last edited 4 weeks ago
Seems members are ignoring the announcement in March and was shocked about the change in May without the normal credit. 🤦♂️
4 weeks ago
The annual loyal $ is gone. It has been replaced by 10 points. You should have gotten 5 points for the switch in Points Rewards.
The $2 AutoPay is gone too and no points.
You will need to collect 15 points for $15 credit now base on 5% of your monthly payment.
We are also not happy but this is PM move to switch everyone.
4 weeks ago
HI @Bud55
it is an new era , everyone got migrated to the new Public Points, no choice
So, in this new error, you don't get $2 autopay or $5 loyalty, you get 5% back in points and 10 anniversary poits
thanks god, we still have friend referrals like before
4 weeks ago
you might have missed the rewards plan change announcement in March
PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points
With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price
For how to earn points with Public Points,
I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace
Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points