Hello, dear Public Mobile:
My name is xxxxxxxxxxxx and my phone xxxxxxxxxxxxxxxxxxxxxxx.
My wife's name is xxxxxxxxxxxxxxxxxx and her phone xxxxxxxxxxxxxxxxxxxxxxxxxxxxx.
On May 17, 24 we were charged to our Mastercard $28.25 each. Therefore, in total $56.50.
On May 21, 24 we decided to switch to other plans and were charged $21.47 each. Therefore, in total $42.94.
It looks like we paid twice for the monthly service. Besides, we didn't redeem our points, since lately you changed the points redemption process and for us is a challenge to use the new system. We assume that the earned points will be lost, unless you will help us to redeem them.
Could you please give us credit for $56.50 minus service fees for 4 days, i.e. from May 17, 24 till May 21, 24. Otherwise, it will be double fees. Could you please let us know when and how will you give us the credits of approximately $50 for both of us.
Thank you very much.
Your devoted customers,
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