Personal Hotspot

[Saintrae]

I can’t connect to my personal hotspot. 

 

 

[Chalupa_Batman]

Hello @Saintrae 

For me, I just go to my WiFi, I see my Public Mobile phone which is an XR with no issues. Might need to reset your network settings by the sounds of things and try setting it up again.

How to set up a Personal Hotspot on your iPhone or iPad - Apple Support (CA)

[hTideGnow]

Hi @Saintrae 

PM does not block hotspot

make sure your phone has the latest iOS and Carrier profile., reboot phone, click Reset network settings and test again

if that does not work, maybe try your sim in another phone and test again

if you can confirm hotspot really does not work on 2 different phones, ask support agent to check the account

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437