Phone Number Given to Another Customer, AGAIN

[AvaLSoutar2007]

Hi there,

For the second time in the last 8 months my phone number was assigned to a new customer. I am current with my plan payments (always made on time) so there is no reason for my phone number to be given out to someone else. I find this bloody frustrating. The last time this happened I was to have been partially refunded or credited for the days that the number was being used by another person. A Public Mobile rep assured me that this would never happen again and that I was to see a credit. I have yet to receive said credit and, as of this past weekend, someone else is using my phone number... AGAIN.

I am so annoyed and beyond frustrated. I am missing calls as they are going to the other person. I want this fixed ASAP, I want to be credited for the number of days that my number is being used by someone else (and I want the credit owing for the last time this happened) and I want a guarantee that this will never happen again otherwise I will have to explore options with another provider.

[Sansan]

@AvaLSoutar2007  if you kept the original message reply back to it and let them know. Unfortunately they don't read these messages.  And if they do by chance,  they won't proactively fix it for you. 

[AvaLSoutar2007]

I shouldn't have to manage that issue. Public Mobile should be dealing with it on my behalf as a paying customer. They should also have records of active numbers no assign them. I had to get a new number the last time this happened. I don't want to have to deal with that again.

[hTideGnow]

hi @AvaLSoutar2007 

this is a Telus bug.. it happens to Telus Koodo and PM.  No need to worry , you are still the owner of the number, the new one get to change it.  If the new person called you, ask him to go to My Account and pick another number