Voicemail - callers get busy signal

[BellaCat2]

My voicemail had been working for over 2 years now and suddenly when the call forwards to voicemail, you get a busy signal.   I haven't changed any settings.  I was able to access voicemail by dialing 1 on my phone and my greetings are there.    There are no messages because I guess no one call leave any.    So now I'm paying $6 a month more for less service than I had before.  Can't get help.  Had to change my user name to type this because it kept trying to get me to set up a new name even though I had set it before.  All the more reason that I will be leaving PM.

[BellaCat2]

I had tried resetting forwarding, it changed nothing.  I had tried the Chatbot with no success.  I just did it again and asked to submit a ticket and this time got that option  so I was able to submit a ticket.  It shouldn't be this hard to get help.

[hTideGnow]

HI @BellaCat2 

dial  ##004#  to reset all forwarding

if that does not help, ask support agent to reset the voicemail for you

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437