[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! I'm thinking of switching cellular providers.
What is the coverage like? (Linked to Bell, Rogers, etc) Can I keep my original number? Is there a tri-Sim available? (To allow for switching between 3g and LTE networks) Does unused mobile data roll over into the next month? Is there a chat i can go...
Cancelling service and getting refund - My service does not work.
Hello,I tried to activate my service a couple of hours ago. So far, no mobile network, no data, no nothing. I've tried everything that people have suggested, my phone is unlocked and is compatible with your network. I don't like this service ONE...
I set up APN but my phone is still not working. It's not recognizing a mobile network.
Hi there, I just set up my account this morning. I'm transferring my number from Telus. I entered the APN information into the mobile networks on my phone, my data is enabled and my phone is an UNLOCKED samsung galaxy note 4 that is compatible with...
Missing Referral Rewards
I referred a relative to PM in mid-December. He put in my phone # and all but I do not see a referral reward showing on my account. Who can I contact to have this looked into? Thanks.
Trouble activating account
Just got a sim card and tried activating it, but the payment said there was an issue and didn't go through. I tried twice with no success. I later find out I was double charged and yet still have no services. The plan with my old provider was cancell...
Two of the same badge
Hi all; Started in the community towards the end of December. Shortly thereafter, the top 50% badge appeared in my profile. Today, I have a second top 50% badge. One of them shows '12 hours ago', and the other has no time/date. Saw another post s...
Cant send text messages
I cant send text messages but I can receive them and make and receive calls.
Data Usage Issue
I have recently recieved a text saying I used 95% of my data. However, thats not possible since my data reset just the other day. As well as I am unable to see how data usage when I log onto my Public Mobile account to check it. Its not avaible for m...
I need help
I have a new phone number and my login email I don't remember. How can I access my bill?
Unlock phone
I have ordered a phone to start my public mobile account, the phone is “unlocked” until a SIM card is installed. The phone then locks to the SIM card carrier. How do I then unlock the phone if it locks to public mobile?
Resolved! Can I add add-ons in the middle of my plan?
I just enrolled in public mobile. We are travelling to states in March. My plan is 90 days till April. Can I add roaming to my plan? And will it be billed to my current plan?thanks,
Unable to login to my account
Hi,I am unable to login to my new self serve account, I have attempted to reset the password too many times (the emails were delayed) and now It has locked me out of my account (I am unable to reset my password).
$25 “Unlimited Talk & Text”. Is this real?
Hi, I currently have $25/month “Unlimited Province-wide Talk & 100 International Texts” with Chatr” and I am planning on switching to $25 “Unlimited Talk & Text” with Public Mobile. I am wondering if somebody can comment on whether I am overlooking s...
Switching from Chatr to Public Mobile. Does this seem fine?
Hi, I am planning on porting both my # and my wife’s # from Chatr to Public Mobile. I am wondering if somebody can comment on whether my plan is missing anything. Get SIM cards.Port my number first.Port my wife’s number second to get Refer-a-Friend R...
Password Reset issue somewhat fixed
Hey Community, I am informing you that the long due self-serve password reset issue has been fixed but not completely. I requested to reset the password by clicking on Forgot Password link at 10:40 AM and i received the email at 11:02 AM. The link s...
Remember to use the email address associated with your Public Mobile account.
by mistake i put a wrong email address when i open my coomunty acount i already have a top %5 but it wose not on my accountits any way that @CS_Agent shulde tranfer the $4 rewarts to my account with my good email address
PM Data Usage Discrepancy/Error
Hello, I've been on the Public Mobile 12Gb/3months plan for over a year and I've had nothing but stellar service. However, towards the end of last December, I got a text notice that my data had ran out when I still had about 30 days to go. This was h...
I PAID BUT I DONT HAVE SERVICE!!!!!!!
I PAID BUT I DONT HAVE SERVICE!!!!!!! I need help urgently.
Add data
Hi, I have a 3-month plan and my data is over, I was trying to add on some data as i am travelling tomorrow. I could not find any option on self-serve can some please suggest or guide me on how to do it.
phone number not accepted
I am trying to create an account, but my phone number is not accepted.Area code 778 prefix 349 (Prince George).
Resolved! Phone number change
Hi, I changed my phone number and now i can dial and place calls, but no incoming calls are coming to my phone. Is there a way to quickly resolve this? Thanks,Katerina,
account setup
trying to set up account but i am told to contact for help. please help
can't get incoming calls
I have activated my sim card, but I can't get any incoming calls, it goes directly to voicemail without ringing, I already have access to data and making outgoing calls, the only problem was the incoming calls.
Trying to order SIM card - system won't recognize my postal code
Does anyone know why, after I fill out my address for delivery and billing information (which is the same address for both!) a pink-ish error box pops up saying that my billing zip code is invalid? Weird that it says zip code as I'm in Canada but al...
Give me my goddam money back!!!!!!!!!!!!!!!
How in the hell you guys are charged, convicted and sitting in jail is a mystery to me but I will do everything in my power to bring a lawsuit to your company by grouping as many people together who have had the same problems. I have paid foir thre...
Add to my plan
I want to upgrade my plan to include 9GB at 4G but just started a new 90 days. I understand I need to pay more but is it the diffence of $15 (current plan is $150) or a whole new $165??? I'm confused. Jesse
No internet connection ....
On a new activation (yesterday). My phone works but no wireless connection to the internet (even though my phone shows there is)
Data problem
Hi，i want ask something about my dataI paid this month to april money, but i didn't get my new data.Now,my interface shows my last quarter's traffic usage, not updating my new quarter's traffic.And i pay $126 every quarter(90 day),This plan includes:...
Resolved! Sim Card Question
Hello, I have damaged my old sim card and purchased a new sim card, but, haven't activated it..if I activate my new sim card...would it affect my current plan? Also, would I loose my current phone number? Please advise asap. Thanks!
Number coming up as "Long Distance" when NOT long distance
Hello, I have province-wide calling with my plan. I am living in Nova Scotia with the area code 902. I have been trying to call my boyfriend with the area code 902. However, the call will not go through and the voice that comes on tells me that I ca...
