Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, my 3 month plan expired may 5th and I do not have auto pay set up. For personal reasons I only ordered a one month plan and paid for it mid day Friday. My account says it is active but I can not receive texts, send or receive phone calls or us...
Is there a map of what areas PM covers? I have friends all across Canada and would love to help them save money, but don't want to refer them to buy a SIM card if the service is not great in thier area. Thanks!
hey can anyone tell me why i cant pay 300 on my account it keeps say unable
Hi I signed up with Public Mobile in November 2016 and shortly after I referred someone and it's been several pay periods since but the referral reward is still not showing. Is there any way to get this looked into and rectified? Thanks
I have ported my number 2 days ago, all incoming calls are still goes to my previous carrier.
Hello, I am in the US and am trying to buy the $20 US roaming bundle. In my account to purchase add on for US roaming, there is not avsilabke option to purchase it. The only bundle available is text and talk for $15, and the data for 250 mg is $10. S...
Hello, I leave for Colombia in just over and week and would like to take my phone. I know and have read that they are promising international ads ons for several months now, has this finally done? Or am I out of luck when it comes to international r...
My old device serial number is a sequence of letters. When I am filling out the form to activate my sim card, it only lets me type numbers. Am I doing somethign wrong? Is there another serial number for my phone that consists of numbers?
Hello,My wife's account has had a glitch of some kind, I think it just needs a payment but I am unable to sign onto her self serve. The account was set up for auto renewal/withdrawal so I'm not sure why this has happened.Please assist,
I looked at my account and noticed that the community reward for April has been added to my reward total. For those interested, take a look at your PM self-serve account under rewards. This assumes, of course, that you know how much reward total you...
Hi, I'm review my account and am wondering as to how I am actually being charged. I am ont he 120$ per 90 day 12 GB plan. With autopay. My last credit card charge was $122.04 and I can't figure out, at all, how that adds up. Can someone please clar...
Sadly, Public Mobile still don't offer roaming service in most countries.If I want to receive calls while I am travelling, what should I do? I am thinking of getting a virtual phone number and forward my Public Mobile number to it so that I can recie...
I lost my credit card and I failed to pay this month and my account is inactived right now and I can't log in my account to change or to pay either, what can I do right now? @ Shazia_k
Hello Im asking for a friend he got his 3 40.00 vouchers just lastnight then today we tried to put them in to his account however its saying they can't be put in and to look at the number again I have tried all 3 that he got and they are all saying t...
As the title says I'm vising Rome in the summer and I feel like having data on my phone whilst there would be invaluable to get around and find local places to visit. Only issue is I don't really see anything on the Public Mobile website that has dat...
Hello, I have tried to log in to self serve multiple times with no luck. I have reset my password multiple times, but each time I try to log in immediately after changing the password I receive a message that my login has failed. I need to update my ...
Hey everyone just got a Asus ZenFone 3 and for some reason I can't get the internet working, I have set up the proper apn settings but still doesn't work please help!
Hello!Hoping someone has an answer as to how one can access their voicemail while abroad?The only thing I can think of is Skype but any other way or suggestions?Thanks in advance!
Hi, I activated my sim last friday, and ported my number over from freedom mobile. Took a day, but the port went through. I can make outbound calls/texts, and the DATA works as well. Only problem, is I cannot recieve texts or recieve calls. I am o...
Hi My Friend belongs to publicmobile . He needs to reset his username and password . If possible delete account registered to his number and let him start again . THANKS
Anybody here use smtp.telus.net? Having issues trying to send Email tonight on data connection can receive no problem trying on port 1025. I know it is not a password issue was just able to send out on home computer no problem. AUTH PLAIN failed Nega...
I received another survey email. It looks it I am going to get one per account. Am I a lucky customer or is the survey thing universal to all accounts?
If i buy the 1gb data add on will it roll over to my next 90 days? Also if it does will the remaining gb from the add on be used after or before my normal data.
Hey folks, My mother's phone was lost or stolen and I have an extra SIM card here that I can put into her old phone. My concern is, her account was just recently renewed and she doesn't want to lose her phone number. What do I need to do here to keep...
I would like to see a return of a Canada only texting option. As a limited user of texting, but one out of neccessity, I would like to see a lower priced package for only Canada. I feel like I am paying for something I am never going to use.
Hi all.I'm going away for two months, so I wanted to set things up before I leave, but it won't let me change my plan. I already pre-paid $120, the price of my current plan, which it seemed to want even though I will be changing to only $10/mo. But ...
I just transferred my fido number to pm two days ago. But can't get incoming calls. the incoming call went to my old fido card. however, I can make phone call and receive text msg. LTE works. do you have an idea how to fix that? Thank you
