[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Porting Out
Hi Therei ported my number out of Public Mobile. My account was on Auto Pay. I cannot login anymore as my account is disabled. How should I remove autopay as I am worried that account might be charged again next month. thanks
Resolved! how long does it take for a moderator to get back to you?
my phone line is down for unknow reasons there is a disconnect between what says is an active line on the internet vs a phone that says the cellular network state is disconnected, and despite requests sent in to two moderators, I've yet to recieve a ...
Re: Help. Autopay error. Card payment not accepted. Can not find vouchers
I am trying to pay my account - system rejects my credit cards that are in good standing. I need help fast !!!
Getting a regular mobile plan with no Canadian credit history?
Hi everyone, I've recently moved back to Canada for the first time since early childhood. In the meantime, I had lived in the U.S., and developed an excellent credit history, but I'm guessing that's irrelevant in the context of obtaining a mobile pl...
Plan says expired, but I haven't cancelled it
Hello, I have had a plan since August that was supposed to autorenew today, January 2nd. However, when I check my account it says that my plan has expired? Does this mean I have lost the plan? I would like to continue with the plan I have, but am not...
No incoming calls or texts
I got an iPhone for Christmas and decided to join Public Mobile on the 26th of December. So far, I love the reception and enjoy my new plan. However, I can't seem to get text messages or phone calls on my new phone but only on my old phone that's lin...
account locked
my account has been locked .plz help
SIM card registration failed but still ported number.
Completed the registration process but did not go through. Even though it did not activate, my old phone number was still taken. What do I need to do to go forward?
I have lost my SIM Card and want to cancel the plan
can anyone help me with this **bleep** company and their service? I don't understand how hard it is to put a phone number online. I need to cancel this plan and don't know where to call or whom to talk. I went to the store I purchased the plan from a...
Resolved! Enough is enough......
Every thread posted is the same thing here.......There's an individual that has an issue, and one of the regular posters responds with details on how to get assistance via contacting a mod by providing a link.Why does Public Mobile not have an "Assis...
No service but my account is paid
How do I get service? This has been going on for a number of days. My account says everything is fine, but I can't call out or get calls in. Who can help??
charged twice
Hi there, I was charged twice on my credit card and I am asking for a moderator to look into my account and explain to me what had happened to the overpaid amount.
Charged, but account activation failed.
@Moderator_Team I activaited my wife's phone. The process went smooth. But then I tried to activate my own phone. It said "Your activation request has failed. Please contact Public Mobile for help." The card I used is the same as the one on my wife's...
Credit card change to debit card
Hi, How do I replace my credit card information with my debit card information for payment ? Can anybody please help me out thanks.
90 days plan data question
Hi, I am currently on a 90-day 1.5G data plan. I want to know for the entire 90 days, I will only have 1.5G? Or I will have 1.5G every 30 days? If the 1.5G is for the entire 90-day, it would be too expensive to pay $30 per month. I would rather choos...
Resolved! My internet is not working even though it shows LTE in the signal
My internet is not working even though it shows LTE in the signal. Issue started from Jan 1st.I have tried below troubleshooting already.1. Turned off mobile data off and then ON.2. Switched off my iphone and switched back ON3. Reset network settings...
unable to make calls
I paid my outstanding balance three days ago and still cannot make calls on my phone or access the web? Kindly rectify.
Resolved! I have reset the password but have not received the forgot password link
I have clicked on reset password but have not received the forgot password link, It been over an hour still waiting.
Resolved! Not Receiving "Forgot your password" email
I forgot my password for my account and have requested a password change multiple times. The website said that it has sent me an email to reset it but i have not received anything - can I please get some help? Thanks!
Resolved! APN settings for ASUS Zenfone 3 Zoom?
I have made all the APN setting the same as shown in the community. But I am still not getting Data. The phone works for incoming and outgoing calls as well as texts but no internet. I have a 3G plan Thanks for your help Bob
Resolved! Plans for Comparison
Hi,New here: looking to find plans with other providers to compare & find the best deal for me and my family. Currently with Rogers, 5 GB shared for 4 lines. One needs Long Distance, another ONLY needs talk & text (no mms) (16 yr old). Currently pay...
Resolved! Failed Phone number transfer (PC Mobile)
I am trying to transfer my old phone number from PC Mobile to Public Mobile. Both PC and Public Mobile phones are active at the moment. I have verified with PC mobile representative that all the needed information for transfering the number is correc...
if not paying on renewal date, after how many days plan is removed?
I have "Pick & Pay, $120 per 90 Days"Next plan renewal date: Feb 4, 2018. I will be out of country for a few months and would like to save some money not paying for service and yet want to keep my promotional plan. At the latest, when should I pay ...
Resolved! Pick & Pay 90days.
Hello,For a year, I have been having Pick and Pay plan with 12Gb, paying $120+Tax for 90 days.See the plan detailsAs I understand, 12GB data is for 90 days, so it's 4Gb per month at LTE speed.Correct? Now I have just activated another plan Pick & Pay...
Email only works with wifi, will not work on data alone
My email only works when connected to wifi. It will not work when running on data alone. Data will run my internet browser and BBM Messenger, just not email. Help!
Resolved! Suspicious User Thread
Ah its that time of year again when newbies start trying to game system to get a $2 credit This one looks a tad suspiciousCreates new account, gives 27 bravos to a single user despite never making a single post, then vanishes same day account was cr...
Resolved! No data plan-will I be able to use Picture Messaging?
If I just get the Talk and Text plan(NO DATA) will I be able to send and receive pictures through text messaging. Currently with Koodo I have to turn on my data for a few seconds everytime I want to receive or send a picture through texting. Pain as ...
phone was deactivated when I changed my phone number
Please help me, my phone was deactivated when I changed my phone number and method of payment. I was charged twice and cannot use my phone.
Resolved! advice please
Good Day- I changed my plan and paid for the changed plan. The funds were taken from my bank and according to this website my account and the new plan are active. When I try and use my phone I am told that my service has expired and I have no active ...
Resolved! is it possible to open a community account without a phone plan account ?
if yes i think to add a idea to have to add account number/phone number in order to creat a account
