[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Accessing multiple accounts to change plans
I have 3 phone numbers with public mobile. When I go to my account only 1 is registered. I have been trying to change my plan on all of them but can only access 1 number. I actually spoke to a real human about this awhile ago and was told I had to do...
plan change charged twice
Hello today was the first day of a 3 month plan and I decided to go with a different plan so I changed it and I was charged for the full amount and not the diffence between the 2 plans just wondering how to get my money back for the first plan that w...
Invoice Request
Hello, I'm hoping to get an invoice for the payment I made in December 2017. If you could kindly forward that to my email that would be terrific. Thanks!
Resolved! Plan Fees
When i pick a plan, is there any other charges associated with plan like 911 fee or other fees that will be added to bill? For example, if i pick $20 plan, final bill will be $20 +tax?
Account transfer from Rogers issue
Hi everyone, Last night, I transferred three accounts from Rogers to PM. Two of the accounts (mine and my wife's) are iOS devices, and one (my daughter's) is an Android device. Everything seems to have gone well with my account and my wife's, but th...
Resolved! Auto Pay Failed, Account Suspended
My account is currently set up on auto pay due to come out yesterday.My account is now suspended as they did not take the payment.How do I get my service back? NOTE:The following message appears when I log into my account:Please disregard this messag...
autopay
my account is currently set up on auto pay due to come out yesterday.my account is now suspended as they did not take the payment and they won't accept my payment online or over the phone.how do I get my service back? ??
Changing phone number
Hello, please I need accurate information about this. If I change my phone number my plan change too? Thanks
Help
I need help! Network locked sim card inserted. I need the unlock pin. Thanks@CS_Agent
iPhone 4 or 5 for voice and text?
Hey iPhone users, I'm an android guy, but am helping a friend replace her phone that was damaged by her son. Another friend is selling an iPhone 4 and 5 for reasonable prices. The friend who needs a phone is on a talk/text plan with PM (I'm her tech ...
Happy New Year!
May the New Year be full of great health, happiness, and prosperity. Happy New Year!
Resolved! Account Status: Inactive/Inactif
Ok this is a new one to me I got a text about a friend leaving Public Mobile so rewards are less etcSo I logged into the account that "left" and it shows payment for $120 was processed on Dec 28 2017, but account status shows as Account Status: Inact...
US Roaming Add-ons / Bundle missing
As per subject... I cannot add any US Roaming addons to my account. It worked about 6 months ago.. so not sure why its MIA now (tried Chrome / Firefox on desktop). Anyone have this problem? @CS_AgentI notice I have a 1GB data add-on still on my accou...
@moderator_team assistance required
@CS_Agent assistance requiredmy long distance minutes seem to being used for calls within province
Rate of Data Usage
Hi everyone, I'm new to Public Mobile. I just switched three phone accounts over, and I logged into my PM account to notice that it was already showing almost 6MB of cellular data usage. This isn't much data, and I'm not really concerned; however, ...
Can't text wife in US
Purchased US Roaming - 250 MB Data (10-day) for my wife who is traveling in the States and she is not receiving my texts. She has tried restarting phone, removing SIM, not really sure what else she can do. Any help appreciated.
Re: Trouble logging into Self Serve
my account wont let me login, i keep resetting my email since i have forgotten the password but i am not recieving any emails, and my service was turned off, help
Resolved! what plan is pm compet all other phone providers
what type of plans is pm the the best priceas i knowprovince wide talk for $18 a m, for 90 day planprovince wide talk & text a m, for $23 for 90 day planus talk rooming for $8 for 10 dayus talk & text rooming for $15 for 10 day not so good price comp...
Resetting Password
Hello All, We have forgotten our password ot our account it appears the password reset option does not work. We enter our e-mail address but no link is sent. We need to update payment information ASAP. Is there a reason the link is not working? Regar...
Resolved! Are mods available on new year's day?
Totally understandable if they're not, but I'm catching a flight back to Canada and there's something I'd like to get resolved before I land so I have cell service to get directions home.
My account has been locked
Hi,My account has been locked after failing to retry my password more than 3 times. How to resolve this issue? Thanks
Resolved! Plan change
I've changed plans yesterday. My online account says it's active but I can't call or text anyone & vice versa... I've restarted my phone twice and still nothing. Please help @CS_Agent
Re: Stolen phone, need IMEI
Hello there, I was going through your conversation and as I have the same problem, my phone's got stolen and I was careless in noting down its IMEI number and now when I tried looking at the IMEI number through google dashboard, it doesnt displays it...
Can I get a static IP from PM data plan?
Looking to get static IP so when tethering I can play multiplayer ps3. Anybody?
Issues porting from PM to Telus
Hello, I'm try to port my PM number to Telus. When I provide the Telus rep with the account number shown on the PM My Account page in order to submit the request he;s getting an invalid account number. What could the issue be? Regards,Dennis Sartor
Resolved! SIM card adapter
Hello,I am trying to use my Public Mobile SIM card with an older phone using the micro (not nano) format.I already tested the nano card with a newer phone and confirmed that it works.Yet in micro format, the SIM card is not being read by the older ph...
Resolved! canada long distance addon - roll over question
Hey, How many times will the Canada long distance addon minutes rollover to the next cycle? For instance, if minutes are never used for a year, will they rollover each cycle indefinately or is this a limited to their rollover times? ZM
Putting a SIM in to an iPhone 4
Hello my boyfriend dropped his phone and needs to use an old unlocked iPhone 4 but when the SIM is put in that phone nothing happens just says no SIM anyone know how to fix this problem? Thanks for your help
Setup Call Forwarding while overseas
I'm trying to setup call forwarding while overseas and it's not working because I don't think I have any service here. It says SOS only. Is there a way to set it up from abroad?
Trying to port public mobile number out to rogers with pm account suspended?
My auto renew date for my public mobile account was dec 28, 2017. I deleted my auto payment credit card bc I was planning to port my number to rogers. On dec 30th I attempted to have rogers port my number from public mobile but their attempt was not...
