[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Not Receiving "Forgot your password" email
I forgot my password for my account and have requested a password change multiple times. The website said that it has sent me an email to reset it but i have not received anything - can I please get some help? Thanks!
Resolved! APN settings for ASUS Zenfone 3 Zoom?
I have made all the APN setting the same as shown in the community. But I am still not getting Data. The phone works for incoming and outgoing calls as well as texts but no internet. I have a 3G plan Thanks for your help Bob
Resolved! Plans for Comparison
Hi,New here: looking to find plans with other providers to compare & find the best deal for me and my family. Currently with Rogers, 5 GB shared for 4 lines. One needs Long Distance, another ONLY needs talk & text (no mms) (16 yr old). Currently pay...
Resolved! Failed Phone number transfer (PC Mobile)
I am trying to transfer my old phone number from PC Mobile to Public Mobile. Both PC and Public Mobile phones are active at the moment. I have verified with PC mobile representative that all the needed information for transfering the number is correc...
if not paying on renewal date, after how many days plan is removed?
I have "Pick & Pay, $120 per 90 Days"Next plan renewal date: Feb 4, 2018. I will be out of country for a few months and would like to save some money not paying for service and yet want to keep my promotional plan. At the latest, when should I pay ...
Resolved! Pick & Pay 90days.
Hello,For a year, I have been having Pick and Pay plan with 12Gb, paying $120+Tax for 90 days.See the plan detailsAs I understand, 12GB data is for 90 days, so it's 4Gb per month at LTE speed.Correct? Now I have just activated another plan Pick & Pay...
Email only works with wifi, will not work on data alone
My email only works when connected to wifi. It will not work when running on data alone. Data will run my internet browser and BBM Messenger, just not email. Help!
Resolved! Suspicious User Thread
Ah its that time of year again when newbies start trying to game system to get a $2 credit This one looks a tad suspiciousCreates new account, gives 27 bravos to a single user despite never making a single post, then vanishes same day account was cr...
Resolved! No data plan-will I be able to use Picture Messaging?
If I just get the Talk and Text plan(NO DATA) will I be able to send and receive pictures through text messaging. Currently with Koodo I have to turn on my data for a few seconds everytime I want to receive or send a picture through texting. Pain as ...
phone was deactivated when I changed my phone number
Please help me, my phone was deactivated when I changed my phone number and method of payment. I was charged twice and cannot use my phone.
Resolved! advice please
Good Day- I changed my plan and paid for the changed plan. The funds were taken from my bank and according to this website my account and the new plan are active. When I try and use my phone I am told that my service has expired and I have no active ...
Resolved! is it possible to open a community account without a phone plan account ?
if yes i think to add a idea to have to add account number/phone number in order to creat a account
Accessing multiple accounts to change plans
I have 3 phone numbers with public mobile. When I go to my account only 1 is registered. I have been trying to change my plan on all of them but can only access 1 number. I actually spoke to a real human about this awhile ago and was told I had to do...
plan change charged twice
Hello today was the first day of a 3 month plan and I decided to go with a different plan so I changed it and I was charged for the full amount and not the diffence between the 2 plans just wondering how to get my money back for the first plan that w...
Invoice Request
Hello, I'm hoping to get an invoice for the payment I made in December 2017. If you could kindly forward that to my email that would be terrific. Thanks!
Resolved! Plan Fees
When i pick a plan, is there any other charges associated with plan like 911 fee or other fees that will be added to bill? For example, if i pick $20 plan, final bill will be $20 +tax?
Account transfer from Rogers issue
Hi everyone, Last night, I transferred three accounts from Rogers to PM. Two of the accounts (mine and my wife's) are iOS devices, and one (my daughter's) is an Android device. Everything seems to have gone well with my account and my wife's, but th...
Resolved! Auto Pay Failed, Account Suspended
My account is currently set up on auto pay due to come out yesterday.My account is now suspended as they did not take the payment.How do I get my service back? NOTE:The following message appears when I log into my account:Please disregard this messag...
autopay
my account is currently set up on auto pay due to come out yesterday.my account is now suspended as they did not take the payment and they won't accept my payment online or over the phone.how do I get my service back? ??
Changing phone number
Hello, please I need accurate information about this. If I change my phone number my plan change too? Thanks
Help
I need help! Network locked sim card inserted. I need the unlock pin. Thanks@CS_Agent
iPhone 4 or 5 for voice and text?
Hey iPhone users, I'm an android guy, but am helping a friend replace her phone that was damaged by her son. Another friend is selling an iPhone 4 and 5 for reasonable prices. The friend who needs a phone is on a talk/text plan with PM (I'm her tech ...
Happy New Year!
May the New Year be full of great health, happiness, and prosperity. Happy New Year!
Resolved! Account Status: Inactive/Inactif
Ok this is a new one to me I got a text about a friend leaving Public Mobile so rewards are less etcSo I logged into the account that "left" and it shows payment for $120 was processed on Dec 28 2017, but account status shows as Account Status: Inact...
US Roaming Add-ons / Bundle missing
As per subject... I cannot add any US Roaming addons to my account. It worked about 6 months ago.. so not sure why its MIA now (tried Chrome / Firefox on desktop). Anyone have this problem? @CS_AgentI notice I have a 1GB data add-on still on my accou...
@moderator_team assistance required
@CS_Agent assistance requiredmy long distance minutes seem to being used for calls within province
Rate of Data Usage
Hi everyone, I'm new to Public Mobile. I just switched three phone accounts over, and I logged into my PM account to notice that it was already showing almost 6MB of cellular data usage. This isn't much data, and I'm not really concerned; however, ...
Can't text wife in US
Purchased US Roaming - 250 MB Data (10-day) for my wife who is traveling in the States and she is not receiving my texts. She has tried restarting phone, removing SIM, not really sure what else she can do. Any help appreciated.
Re: Trouble logging into Self Serve
my account wont let me login, i keep resetting my email since i have forgotten the password but i am not recieving any emails, and my service was turned off, help
Resolved! what plan is pm compet all other phone providers
what type of plans is pm the the best priceas i knowprovince wide talk for $18 a m, for 90 day planprovince wide talk & text a m, for $23 for 90 day planus talk rooming for $8 for 10 dayus talk & text rooming for $15 for 10 day not so good price comp...
