data usage

[steez]

Hi,

I just ported my account over two days ago and selected the 90/1.5GB LTE plan. I received a text from 611 stating i used 75% of data included in my service. I have been working from home and never left my place for about a week and was on my wifi at home 99% of my 2-3 days with Public Mobile, only used my phone data plan for speed testing and to check if I'm indeed getting LTE speed at my location.

Long story short. I logged in to my account to check my usage and all i could see is 

32MB

1 MB

228 MB

1 MB

nowhere near the "1.5GB at 4G LTE Speed /90 Days 1536 1158.898 377.102 Active"

[alltimelow22]

I highly suggest checking out the data tracker in your phones settings. It will show you which apps are eating at your data the most. 

[closng]

Hi @steez,

Speed tests can use quite a lot of bandwidth sometimes. Also, as an FYI, please be aware that the usage summary is not as up to date as the usage summary shown on the overview page and may not reflect all the usage when you have checked. 

[ShawnC13]

@steez, do you have wifi assist enabled?  not sure what OS you are using but I would suggest a data tracker.  I use Data Witness (made by a PM member @IWIK) and works great for the 90 days plans.  You can message the moderators to look into your data usage if you like. 

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