[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cannot use credit card on more than two accounts
When I first joined I opened 3 accounts. First two went through with my credit card with no problem. Third - could not verify my card so I had to use a different one.Last month I got a new card and went to upgrade and the same thing: 2 accounts accep...
Suspended account with auto pay on?
I've got three accounts all with autopay. All with the same credit card. One of them says the account was suspended. This is my parents only phone so... Rather a big issue.Credit card is valid etc.. Etc... Autopaid in the past once already.Help?
Resolved! Number ported successfully ?
Hi, 2 days ago I signed up for PM and I ported my number from Chatr late at night. I don't have any service and although the old sim is still "active" when I log into Chatr it says my account has been cancelled. But I cannot send or receive any texts...
Network Not Available
Last night my phone had issues with connecting to the network, saying it was unavailable. I couldn't send text messages, until now. I can receive text messages however and make/receive calls. Need help resolving this issue! I'm in Calgary.
Smooth activation
My cousin was at my home today for birthday party I had a spare sim so I setup his account from scratch he was with RogersWithout any issues took me 10 mins or not even 10 minsFirst we fill up form with referral as well then select a new number for ...
Resolved! Plan details for a noob^^
I am currently on a 90 day provide wide pick & pay plan. I get unlimited province wide calling, global texting and 12 gb of data for 90 days. I have the US and Canada 200 min long distance add on too.My question is that if I travel out of province, h...
Resolved! I posted from Bell. I cannot receive calls
Text and data ok
Charges on receiving international phone calls
Hi, I was wondering if there are any additional charges for receiving international phone calls (for Province-Wide plans). I recently found out that the one country I would occasionally like to make phone calls to is not included on Public Mobile's l...
self serve account locked out
Hello, I purchased US roaming data only add on last night. Today when I arrived in US, I am not sure if the add on is working or not. Therefore, I tried to log into my account to check the status of add on. The password doesn't work and I tried a cou...
Canada and US long distance
I have an unlimited Ontario talk plan, if I add an US and Canada long distance will my phone work in Montreal ? If no, then what do I do if I want to use my phone in Montreal or the rest of Canada ?
Calls not working correctly on Motorola
When I have my pm SIM in LG phone everything works good but for some reason I've tried two different Motorola phones and doesn't work to send and receive calls at times. Works good to text message. Other times it works good to call, and leads what is...
Resolved! New 3 month period starting today - took automatic payment but no data
Hello, Today is the end/start of my pay period and I see that there was an autopayment taken, but when I try to use any data I am redirected to the Public Mobile site that says I am out of data. I should be starting fresh again with my new full data ...
Urgent BC- Require Public Mobile SIM
Hi thereI'm currently located in the Interior/Okanagan of BC, looking to sign up with PM for service in Vancouver. I am also on the job hunt, and waiting 3-7 business days for a SIM is too long! Anyone in Kelowna, Kamloops area (or worst case Vancouv...
Business line
Have noticed several recent service outages for people with business lines, or wanting "guaranteed" service. I have previously noted some options here but have just realized the following should be as dependable as a regular landline and is inexpensi...
Resolved! Unable to Process Transaction
Dear @Moderator_Team, My credit card changed since the previous payment.I tried making a payment with the new credit card information but am getting the Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer,...
Adding more US Roaming Data within 10-day window
My husband and I are on a 10-day roadtrip through the US, but we're both working as we go, so we've already gone through 1G of roaming data. When I read about Public Mobile US roaming, it sounded like I could just add another 1G of data when the firs...
Resolved! Switching back SIM cards
I recently changed my phone and had to change SIM cards in the process. After that I broke my new phone, so I am looking to switch back to my old phone. When I tried to change back the SIM cards using the self serve website, I received the followin...
SMS/MMS showing up in separate threads
Hardware: Nexus 5 running Android 6.0.1using the stock android messaging app. Hi All, I've got 2 weird things going on right now: #1 - whenver I recieve an MMS message it comes through fine, but starts a new conversation. So if I am texting my frien...
NEW ACCOUNT
i just signed up last night and i picked my plan and everything was great. until i tried to text. i had forgottewn to put the unlimitted texting on. so i went back and tried to add texting, but apparently i changed plans only have texting. no phone ...
I activated my plan on my phone, But it is not working
I have just activated my new plan, everything seemed to be going well while activating my SIM card, but when I put it into my phone, It still seems as if I didnt put anything in it. Please help
Resolved! 3 days in a row tried to log in to add credit to pay renewal, but site always down on maintenance :(
Hello, I have been trying 3 days in a row to log in to the account area to load credits on my account, however it has always been down on maintenance. Tuesday and yesterday I tried to log in multiple times between 9pm until 12am with no luck, and tod...
Resolved! Community participation names? E.g. Great Neighbour
Can someone please explain to me the difference between the participation names. For example: great neighbour, good citizen, etc.?
Resolved! How is porting to PM working nowadays?
Hi there, Last time, when I wanted to port a number and create account at the same time, it had taken more than 10 days for the mods to respond to solve my issue. How is the workload of the mods nowadays? Shall I dare to port a second number, this ti...
U. S. Data roaming purchased but not working
Hello mods,Could you help with sorting out my issue with u. S. Data roaming? I did the add in via the website and paid for it. I see the addon on my account and have turned on data roaming on my phone. But after a few hours i still dont have data. Im...
forgotten password, recovery questions not working..
this is second time ive had to do this , although i made a point of remembering what i thought were the answers to my security questions.. so i recently changed my password a couple times , now i cant sign in. when i try to do the forgot password fea...
No Data
I got a warning saying that I am almost at my data limit a few days before my cycle finished, and stopped getting data services which is fine. but my cycle started on the 14th again, and to date I still don't have service.
Problem Porting Out of PM
Hello, I had a spectacularly difficult (three-week long) time porting my number in to Public Mobile from Koodo about a year-and-a-half ago. Now, I'm having a potentially as-spectacular time porting out. My number was requested to be ported out to a c...
Money was supposed to automatically bill today and data reset, neither of those things happened.
I have no data currently and for whatever reason I got a text message saying that the autopay date is the 19th even though on my account it says the 18th and I need my data. I've already paid for extra data before this in order to stay connected sinc...
My turn to get message:" My account is suspended" even the payment went through and service works.
Hi @CS_Agent, While I randomly loginto my account to check usage, and found out there is warning at the top of the screen saying:" My account is suspended". Today is not my renewal day thought, Strange eh.I just tested all my service and all work...
Resolved! SIM Not Supported - been using this phone for 2 years with PM
Hi all. This is a weird one. I am an active Public Mobile customer and have been for almost two years. I am using an iPhone 5S and have been using the same phone (unlocked from Rogers) the entire time I have been a PM customer. My SIM card is the sam...
