06-26-2017 05:45 PM - edited 01-05-2022 02:16 AM
It looks like the Public Mobile Self Serve accounts and the Community accounts are somewhat independent entities that at some point are connected. In the activation form, the following is stated:
"After you activate, register for the Community using the same email address as you did for your Public Mobile Self Serve account. If you use a different email address, you will not be able to earn the Community Reward."
Obvious from this, your Community account is associated with your Self Serve account if you sign up for the former with the same email.
Does it have to be in that order though or does the reverse work too? In other words, can I sign up for a Community account first and *then* create a Self Serve account and still have them associated?
If you don't know for sure, please indicate that your answer is a speculation (I, myself, also *assume* that it will work, but I'm asking for a confirmation from someone who's done this or read about it).
Thank you! 🙂
06-27-2017 09:48 AM
It doesn't matter what order you sign up for accounts, they'll be able to link them as long as they have the same email address.
One thing that I'm not sure about, though ( could somebody from @CS_Agent provide an answer?) - when you change your email address in the self service area, it doesn't change the email address associated with your account in the back end. So I'm not sure which email address is used to link to your community account - the self-service area email (that you're able to change) or the one linked to your account in the back-end (which requires a moderator's assistance to change).
06-26-2017 05:50 PM
P.S. The same question applies if you change your Community email address to be the same as the Self Serve one.
Example:
Sign up for Community with aaa@a.com
Sign up for Self Server with bbb@b.com
Change Community email to bbb@b.com
OR
Sign up for Self Server with bbb@b.com
Sign up for Community with aaa@a.com
Change Community email to bbb@b.com