Account suspended

[graemejcrawford]

I can't login to my selfserve account, I get the message:

"Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."

I think there may have been a reversed credit-card payment on my account and I'm assuming that's why this has happened but I'm not sure how to proceed in fixing this.  Any admin assistance would be much appreciated.  

[darlicious]

@graemejcrawford 

If you have had reversed credit card payments on your account then you have been given services you have not paid for. Your account has been temporarily deactivated. You will have to purchase pm vouchers to pay for the service you have recieved so that you no longer owe pm. Credit card reversals for payment are taken very seriously by pm and they may no longer accept payments from the credit card responsible. Contact customer support (as previously provided) to make arrangements to pay for your service and return the account to an active service.

[t_p]

---

@graemejcrawford wrote:

I can't reset my password either, I get a similar error.

How do I go about contacting CS?  I can't login to my account to send a ticket, already tried that.

---

@graemejcrawford 

Then send a private message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

[graemejcrawford]

Will give this a go, appreciate the help.

[graemejcrawford]

I can't reset my password either, I get a similar error.

How do I go about contacting CS?  I can't login to my account to send a ticket, already tried that.

[Anonymous · Accepted solution]

@graemejcrawford 

you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

you can try Forgot your password visit Here link, and enter your email address,

Spoiler

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment 

4. you will see your Amount Due:$$

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount:$$ + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left,

and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

1. Add Funds to your Plan Amount through Self Serve  
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

7. what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

[t_p]

---

@graemejcrawford wrote:

I can't login to my selfserve account, I get the message:

"Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."

I think there may have been a reversed credit-card payment on my account and I'm assuming that's why this has happened but I'm not sure how to proceed in fixing this.  Any admin assistance would be much appreciated.  

---

@graemejcrawford 

Have you tried to reset password?

If not working then you need to contact CS:

Spoiler

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"
or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

[Anonymous]

@graemejcrawford 

Reactivate a suspended plan (publicmobile.ca)