[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Re: SIM Not Supported - been using this phone for 2 years with PM
I have problem wifi my sim card.please help me i am at thé hospital nobody can reach no. Thé sim card is not supported
Re: How do I register/update my credit card in Self Serve?
Hello, I am trying to register a credit card on my account, however I have been locked out because I have forgotten my password. Can you please help me attain access to my account and in addition, add a credit card to my account please? Thanks so muc...
no porting confirmation sms
Hey all I helped a friend port last week and they never recieved a porting sucess text. Their old telus line became disativated (no rervice) and they can get calls from fido, and PM (assuming telus/koodo, and rogers), didn't try bell/virgin. I am a...
Resolved! Re: Problem with Provincial Talk Plan
Hello, I chane my plan yestertay to the provincial unlimited talk and I'm unable since then to make any call. I tried many number in the province. Can you help me please . The operator says it is not included in my plan. I tried restarting my phone ...
Resolved! Plan on Hold
I will be going away for 1 year and I want to keep my phone number also idealy my same plan on hold. What are my best options for holding during this extended time frame?
Resolved! Fall 2016 12GB Plan - Data no longer working / not showing usage
I currently have last year's Fall 12GB promotion. Data has stopped working on the phone. I tried to verify the data usage, but that is no longer showing up on my account (under Add-ons). The plan still states:This plan includes: -- 12GB Data- Expired...
Account deactivate
Hi. My girlfriend account has been deactivate. She's on autopay and I think she's been have credit card problems. The card is all good now, but she dosent remember the email or account number attached too her phone so she can't log in. Solution?
Account disabled, plan changed without my consent
I haven't been able to log into my account for a very long time. My payments are always on time so I can't understand what the issue is. I have changed my phone number once and since then my account has had multiple issues. For instance I called and ...
Referral Bonus Help
I referred my mom to public mobile this evening and did not receive a text or any notification for the referral bonus, this is the second time this has happened to me, i have done the switch over myself thus ensured that i have correctly enterred my ...
Issues with US packages
I am in the US now and my ten day package expired. I went to renew my same purchased bundle with unlimited text, talk and 250GB of data, but only see the option to buy each ten day item separately, which I did. Is this correct? I simply wanted to re...
Resolved! Aww ranked up to model citizen
Just notice ranked up to model citizen few hours agoEven though ranking won't make a difference on rewards benefits but its make us feel bit special or happy to see ranking going upThank you guys have learned alot from other ops of pm
Resolved! Paid my balance, and still have no service
I paid my balance to renew my plan. However my service is still not active! It has been 2 days. How do I fix this. Or get my money back?
Missed an autopay payment and now I can't pay for my service
I had to cancel a lost credit card so the autopay didn't go through. But now that I put in my new CC details, I can't pay for my service. On the transaction history, I'm not being debited for any service this period besides the 90 day pass.
Can't reset password
I'm trying to purchase an add on but my password isn't working. I tried to reset it but it won't accept my secret answer. How can I sign into my account? I'm not sure how to contact suppory directlyThanks!
US Talk/Text/Data stacking?
Hello,I'm taking a 2 week trip to the States in the near future. When I purchase a US talk/text/data add-on, it will expire after 10 days. However I am in the States for 14.5 days; to cover my entire trip should I purchase a second add-on 4 days in, ...
Resolved! Province wide calling and Canada wide calling
Does anyone know if there is anyway around the issue of having only 1 Canada wide number they need to call. My wife is with wind and I would bring her to PM but the jump in price to Canada wide calling for 1 number doesn't make sense. Right now it's ...
Cancelling plan
Just started a 90 day 6gb plan a few days ago but in those few days my service provider reached out to me again with a competitive plan and I wish to cancel with public and return to Telus. I am curious about options for cancelling- is there anyway t...
Resolved! Deactivation Date Question
Here's what I have in my account: Your account has been suspended. Make a payment to reactivate your current plan. Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service.Plan Expiry Da...
Now this is frugal 😎
I have been using speakout7eleven as my emergency backup at a cost of $25/year (calls 30¢/min, incoming/outgoing SMS free/15¢, no data).But now I have an exotic plan that will only cost $1/year to maintain. How is that feasible you may well ask?It's ...
Resolved! Activation
I had a public mobile back in early 2015 then I moved to other carrier but still have community account active just curious when I try to login self serve with my old account email its not letting me more likely because I don't have a active plan?If ...
Sorry, the number you entered is invalid.
Trying port a new number over to PM and creating new account along with it. Checking elegibility gives me that message and I am unable to proceed any further with porting this number over. Please help!!
Resolved! Porting from Freedom Mobile
Hello, I tried porting my number from Freedom Mobile and I get an error "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance." Any help? Much appreciated. @MarieHelene_L
Resolved! Activation error
So I filled out the fourm entered the number I was porting from freedom mobile along with all the info required.. Entered my payment info.. Submitted it and got an error saying to email support.. Now I'm connected to public mobile but can't call or u...
Resolved! Account Suspended: "Sorry your plan did not renew because we did not receive your payment"
Hi,Even though I have auto-renew connected to my credit card, Public Mobile wasn't able to renew my phone plan. My account is now "suspected" according to my overview page. Although I have the option to "reactivate", I wish to troubleshoot why my aut...
Unable to verify or pay using credit card.
Hey everyone, My account failed to auto renew and I can't seem to pay for my bill using my credit card. I keep on getting the message "Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could no...
Full reception to "No service" to full reception within seconds?
A few times in a row weird things have been happening with my reception when I get a phone call.I live in a major city and my reception is 5 bars all the time (iPhone). Only when I get a call and answer it, after 5-6 seconds I lose the call because ...
Resolved! Credit Card Processing Failing
This morning I tried three times to purchase the US Text/Data add-on using the credit card on file with Public. It failed each time saying that it couldn't be processed. I called my bank, who said they weren't seeing the transaction even being post...
account suspended
I had $65 in my account, I made sure that I had an active credit card on for autopay. I logged on, and it told me my account was suspended, so I clicked on the "reactivate plan", and topped up to the amount needed to reactivate the plan. It didn't re...
Just received a public mobile servey
I think it's for random send out to pm users"Thank you for staying with us! On behalf of Public Mobile, CICIC is conducting a survey to better understand your experience with Public Mobile. Please share your feedback to help us understand ...
