Incorrect charges

[Erin_leslie1]

When I tried to purchase a US roaming plan I got errors stating transaction could not complete on payment. Now I see multiple charges on my credit card for the US data plan. I would like them removed/refund on my credit card. 

[Dunkman]

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@Erin_leslie1 wrote:

June 12 I attempted the purchases online, 4 different charges. Why would they go away in 1-2 days? 

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@Erin_leslie1 

If the charges were pending and the payment did not go through, then the pending charges will disappear from your online statement. 

However, in your case, you will need to contact customer service agent. 

[hTideGnow]

hi @Erin_leslie1 login My Account and check Payment history, if you see multiple transactions, then you really need support to reverse it 

[Erin_leslie1]

June 12 I attempted the purchases online, 4 different charges. Why would they go away in 1-2 days? 

[Dunkman]

@Erin_leslie1 

How long ago did you try to purchase the add ons? 

Are the credit charges just pending charges?  That might disappear in 1-2 days. 

[hTideGnow · Accepted solution]

hi @Erin_leslie1 No worries, support agent will arrange a refund.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437