Refund for additional charge

[6000STE]

My wife was with Public Mobile til August 28.  She paid $36.75 on August 22 and used services til August 28.  On September 11 she was charged an additional $26.75.  Was this supposed to be the refund. Please explain. Thanks

[computergeek541]

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@Chalupa_Batman wrote:

I have never seen a "Spoiler" before here on the website. LOL

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I removed the spoiler.  Sometimes, members accidently click on the option. 

[hairbag1]

@6000STE 

Unless she removed Autopay from her account (or ported away)...the account will just keep renewing until someone lets PM know that she no longer needs the service. Can you log in to her account and look at Payment History to see what payments were made on which days. Post a screenshot here and we can help sort things out for you.

[dust2dust]

No refunds. The second was $26.75 or $36.75? The latter is in AB for $35. The former doesn't calculate out. Does she have another account here? A kid here?

[Chalupa_Batman]

I have never seen a "Spoiler" before here on the website. LOL

[hTideGnow]

HI @6000STE 

did she try to make a plan change or a manual payment?

do you see $25 in Available fund now? or any thing showing on Transaction logs for Sept 11?

if you can't find where the money gone, please submit a ticket with CS agent and they can help:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod]

@6000STE 

Please contact customer service and they will be able to answer your questions and assist you. We are just customers here on the forum so unfortunately we cannot look further into your account to see what the extra charge was. 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[Handy1 · Accepted solution]

@6000STE   Why you expecting a refund ? Did she change plans immediately and not on renewal by any chance if so that’s why PM is pre paid no pro rating here . If not please submit ticket with support to investigate 

send a  private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437