Lousy service

[Diana14]

I’be been trying to submit a ticket and they want a username. So I create one and it's not recognized and it sends me through the login route again.

Yesterday I got my new iPhone 15. The call I made broke up and Apple suggested a 5G plan so I signed up. I purchased a 5G SIM card and now the phone doesn't work and I get an SOS reading at the top.

This is stupid

[Handy1]

@Diana14  

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Diana14]

I did submit a ticket last night but can’t find the reply. 

[Diana14]

With the SIM card installed, I still can't 

[szu]

@Diana14 

If you purchased a new 5G plan, you don't need to purchase another SIM card.  If physical SIM card, just move the existing SIM card to the new phone.

If you want to use your new physical SIM card, you can change your SIM card number in your self service account?  

[Handy1]

@Diana14  If chat bot is not working for you , you can use this direct link to support to help 

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437