Problem with transfer in from 7-11 speakout

[RChu]

I'm trying to port my number from speakout to public mobile. It keeps saying invalid IMEI does not match with phone number provided and asks to retry. Already confirmed with speakout about my IMEI and phone number on their system. What 

[RChu]

Thanks. Problems resolved.

[Chalupa_Batman]

Hey @RChu 

Public Mobile has know about this issue for a long time and has yet to correct it. It's best to reach out to a CS Agent to resolve it.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437