08-09-2024
05:25 PM
- last edited on
08-09-2024
05:28 PM
by
computergeek541
I created an account for the first time, selected a plan, paid for it, but process fails at step 6 without explaining why. It says it wasn’t activated but my visa was charged. I went through the resume activation process but I get nowhere. How can this be resolved ?
Solved! Go to Solution.
08-09-2024 05:38 PM
Yes, I was using the app and provided number I wanted ported for other cell service provider. I have contacted PM support and awaiting response. Thx.
08-09-2024 05:28 PM
hi @LCG
were you using the app and do you get to the phone number step?
either way best to ask PM support to help , you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-09-2024 05:26 PM
@LCG You will need to contact support to help fix for you
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437