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Service activation

LCG
Great Neighbour / Super Voisin

I created an account for the first time, selected a plan, paid for it, but process fails at step 6 without explaining why. It says it wasn’t activated but my visa was charged. I went through the resume activation process but I get nowhere. How can this be resolved ?

3 REPLIES 3

LCG
Great Neighbour / Super Voisin

Yes, I was using the app and provided number I wanted ported for other cell service provider. I have contacted PM support and awaiting response. Thx.

hTideGnow
Mayor / Maire

hi @LCG 

were you using the app and do you get to the phone number step?

either way best to ask PM support to help , you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

 

Handy1
Mayor / Maire

@LCG  You will need to contact support to help fix for you 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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